The White County Board of Commissioners is issuing this Request for Proposal to solicit proposals from qualified vendors for the purchase, installation, implementation, configuration, training, support and ongoing maintenance of a Next Generation 911 (NG911) compliant call handling and telephone system for White County 911 Communications. The proposed system must provide a modern, reliable, scalable and user-friendly platform that supports emergency and administrative call handling, text-to-911, caller location information and continuity of operations.
White County Board of Commissioners, Project # 2026-WC911-002 Request for Proposal Page 1
REQUEST
FOR PROPOSAL
911 Call Handling System
ISSUING AGENCY White County Board of Commissioners
1235 Helen Highway, Cleveland, GA 30528
Phone: 706-865-2235
Fax: 706-865-1324
ISSUING DATE Monday, November 2, 2026
RFP CLOSING DATE
RFP CLOSING TIME
Friday, December 4, 2026
5:00PM EST
PROJECT NUMBER 2026-WC911-002
White County Board of Commissioners, Project # 2026-WC911-002 Request for Proposal Page 2
REQUEST FOR PROPOSAL
White County Board of Commissioners is issuing this Request for Proposal to solicit proposals from
qualified vendors for the purchase, installation, implementation, configuration, training, support, and
ongoing maintenance of a Next Generation 911 (NG911) compliant call handling and telephone system
for White County 911 Communications. The proposed system must provide a modern, reliable, scalable,
and user-friendly platform that supports emergency and administrative call handling, text-to-911, caller
location information, and continuity of operations.
At the time of this project’s implementation, White County will be using CentralSquare Computer
Aided Dispatch (CAD). The proposed call handling solution must integrate with CentralSquare CAD to
support the transfer of available caller information, location data, and other required call information.
Vendors must identify the interfaces, licensing, implementation services, coordination, and associated
costs necessary to provide this integration.
The selected vendor must provide all necessary hardware, software, licensing, project management,
installation, system configuration, testing, training, technical support, maintenance, and required
interfaces or integrations.
The vendor must provide all hardware, software, licensing, project management, installation, system configuration, testing, training, technical support, maintenance, and required interfaces or integrations. The system shall support emergency and administrative voice calls, text-to-911, caller identification and location information, redundancy and failover capabilities, and training for call takers, dispatch personnel, supervisors, administrators, and other designated users. Implementation must include coordinated transition maintaining 24/7 emergency call answering throughout installation and cutover. The vendor shall integrate the system with CentralSquare CAD to support transfer of caller information, location data, and other required call information, and shall identify all required interfaces, licensing, implementation services, coordination, and associated costs. System must be reliable, user-friendly, scalable, and capable of supporting future growth and emerging NG911 technologies.
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Source: Georgia Procurement Registry (solicitation PE-77037-NONST-2027-000000031), retrieved via the Georgia Procurement Registry (DOAS). View the official posting, and always confirm requirements and deadlines with the issuing agency.
