Delaware Health & Social ServicesIssuing agency·Delaware·via the Delaware MyMarketPlace bid boardSolicitation documents: RFP - Professional Services, Appendix B, Appendix C, Appendix D.
The Contractor shall manage all electronic benefit transactions including real-time authorization of WIC purchases and support benefit delivery, updates, and account management for participants. The Contractor must integrate with the existing WOW management information system, certify POS systems at authorized retailers, maintain accurate retailer files and product lists, produce and distribute EBT cards, perform system security and data encryption compliant with federal WIC confidentiality and technology requirements, provide detailed reporting, settlement and reconciliation data, deliver customer service support for retailers and participants and state staff, oversee project management, system testing and training, and maintain reliable secure and efficient EBT services. Specific work components include interfacing with WIC-on-the-Web (WOW), account setup and maintenance, benefit maintenance, EBT card issuance and maintenance, PIN issuance and maintenance, POS deployment and maintenance for exempt authorized vendors, transaction processing, transaction settlement and reconciliation, and reporting.
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Most Delaware work asks for the two below, and the solicitation documents are where it’s stated. One prequalification covers both — on this bid and the next.
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Source: State of Delaware (MyMarketPlace) (bid 9368), retrieved via the Delaware MyMarketPlace bid board. View the official posting, and always confirm requirements and deadlines with the issuing agency.
