Charleston VAMC wheelchair transportation service

The contractor shall provide all personnel, vehicles, equipment, supplies, and supervision necessary to provide wheelchair transportation for one Veteran beneficiary per trip, 24 hours per day, 7 days per week, 365 days per year. Services include scheduled and unscheduled pick-up and delivery from VA facilities, community hospitals, personal residences, and other locations within and outside the service area, including interstate transport. The contractor must use the VetRide software for trip requests, maintain a fleet meeting detailed vehicle requirements (including ADA-compliant ramps or platform lifts, GPS, two-way communication, and securement systems), and comply with all performance standards such as a 30-minute grace period for scheduled trips and a 2-hour response time for unscheduled trips. Invoicing is monthly in arrears at unit prices for load fee, mileage beyond 25 miles, and wait time in 15-minute increments.