Insurance DepartmentIssuing agency·Oklahoma City, OK·via a public procurement portalThe Office of Management and Enterprise Services (OMES) Central Purchasing division is seeking responses on behalf of the Oklahoma Insurance Department (OID) from potential suppliers, OID intends to establish a Contact Center that provides consumers with a centralized source of assistance for Marketplace-related questions and issues that require State-supported customer service.
The Contact Center will provide frontline consumer assistance as well as specialized and more complex operational support and issue resolution. The service model will support appropriate routing of inquiries, cases, and work items to personnel with the skills, training, system access, and authority necessary to address the applicable issue.
Depending on the nature of an inquiry, Contact Center personnel may resolve the matter directly, initiate or manage a case, coordinate with another Exchange participant, or escalate the matter to OID or another entity with the authority or information necessary to resolve it.
The Contact Center will provide frontline consumer assistance as well as specialized and more complex operational support and issue resolution. The service model will support appropriate routing of inquiries, cases, and work items to personnel with the skills, training, system access, and authority necessary to address the applicable issue. Depending on the nature of an inquiry, Contact Center personnel may resolve the matter directly, initiate or manage a case, coordinate with another Exchange participant, or escalate the matter to OID or another entity with the authority or information necessary to resolve it.
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Most Oklahoma work asks for the two below, and the solicitation documents are where it’s stated. One prequalification covers both — on this bid and the next.
A surety’s written statement that it expects to bond you up to a stated amount, subject to final underwriting. It’s what an agency asks to see before they take your bid seriously.
Source: Insurance Department (solicitation EV00000990), retrieved via a public procurement portal. View the official posting, and always confirm requirements and deadlines with the issuing agency.
