- Fields
- Invite
- Invite ' + value.companyName + ' ' + value.contactName + ' '; }); htmlData = htmlData + ' '; showPopup( '', htmlData); } } } else { showPopup( "", "Error in searching vendor contact."); } initiateSelfInvite(); }); } else { showPopup("", "Please enter a valid email address."); } }); $(".attachDownLink").on( "click", function() { $("#attachmentId").val( $(this).attr("data-attachmentId")); $("#sourceSystemType").val( $(this).attr( "data-sourceSystemType")); var requestTime = new Date().getTime(); if (attachmentId && sourceSystemType) { $.post("./downloadAttachment?" + requestTime, { attachmentId : attachmentId, sourceSystemType : sourceSystemType }, function(data) { }); } }); }); RFP823 - Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource Connection Start Date: Oct 20, 2026 @ 11:40 AM ET End Date: Dec 29, 2026 @ 05:00 PM ET Ends In: 69 days Event Details Documents Event Details Event ID Event Type Event Status Purchase Type Category Type Government Type Fiscal Year Agency Site Show Details --> PE-29016-NONST-2027-000000076 Non-State Agency Open Non-State Agency Services / Special Projects other 2027 Link 29016 ATLANTA REGIONAL COMMISSION Buyer Contact: Procurement procurement@atlantaregional.org 555-555-5555 --> Description **Site registration and application approval must be done prior to submitting a proposal.** The Atlanta Regional Commission (ARC) is soliciting proposals from qualified firms with demonstrated expertise in mystery shopping, secret shopping, customer-experience evaluation, call-center assessment, accessibility testing, and related customer-engagement services. The selected Contractor will evaluate the accessibility, responsiveness, and overall customer experience of ARC's Aging and Disability Resource Connection (ADRC). The evaluation will include testing ARC's Platform 28 (P28) telephone system and designated email touchpoints, reviewing staff adherence to applicable policies and procedures, and assessing follow-up against the Georgia Division of Aging Services (DAS) Standards of Promptness. **GO TO https://procurement.atlantaregional.org/opportunities/rfp823-shopper-mystery-shopping-adrc/ FOR ADDITIONAL INFORMATION** **All documents must be combined and submitted as one for a complete proposal.** NIGP Codes Code
- Excerpt
- REQUEST FOR PROPOSALS
Secret Shopper/Mystery Shopping Evaluation of the Aging and Disability Resource
Connection
1. INTRODUCTION
The Atlanta Regional Commission (ARC) is the regional planning, development, and
intergovernmental coordination agency for the 10-county metro Atlanta region, which includes
Cherokee, Clayton, Cobb, DeKalb, Douglas, Fayette, Fulton, Gwinnett, Henry, and Rockdale
counties.
ARC is the federally designated Area Agency on Aging (AAA) for the metro Atlanta region.
These responsibilities are administered through ARC’s Aging & Independence Services (A&IS)
Department. A&IS serves the needs of older adults, adults with disabilities, and caregivers while
also planning and advocating for the needs of future generations. Approximately 900,000 people
age 60 or older live in the region, representing approximately 35% of Georgia’s older adult
population.
ARC is soliciting proposals from qualified firms with demonstrated expertise in mystery
shopping, secret shopping, customer-experience evaluation, call-center assessment, accessibility
testing, and related customer-engagement services.
The selected Contractor will evaluate the accessibility, responsiveness, and overall customer
experience of ARC’s Aging and Disability Resource Connection (ADRC). The evaluation will
include testing ARC’s Platform 28 (P28) telephone system and designated email touchpoints,
reviewing staff adherence to applicable policies and procedures, and assessing follow-up against
the Georgia Division of Aging Services (DAS) Standards of Promptness.
2. ADRC BACKGROUND
The ADRC provides information, referral, screening, counseling, and access to long-term
services and supports for older adults, adults with disabilities, and caregivers.
- Attachments
- Id
- 56152688
- Name
- Request for Proposals.pdf
- Contact Name
- Procurement
- Description
- **Site registration and application approval must be done prior to submitting a proposal.**
The Atlanta Regional Commission (ARC) is soliciting proposals from qualified firms with demonstrated expertise in mystery shopping, secret shopping, customer-experience evaluation, call-center assessment, accessibility testing, and related customer-engagement services. The selected Contractor will evaluate the accessibility, responsiveness, and overall customer experience of ARC's Aging and Disability Resource Connection (ADRC). The evaluation will include testing ARC's Platform 28 (P28) telephone system and designated email touchpoints, reviewing staff adherence to applicable policies and procedures, and assessing follow-up against the Georgia Division of Aging Services (DAS) Standards of Promptness. **GO TO https://procurement.atlantaregional.org/opportunities/rfp823-shopper-mystery-shopping-adrc/ FOR ADDITIONAL INFORMATION**
**All documents must be combined and submitted as one for a complete proposal.**
- Category Type
- Services / Special Projects
- Contact Email
- procurement@atlantaregional.org
- Contact Phone
- (555) 555-5555
Atlanta Regional CommissionIssuing agency·Georgia·via the Georgia Procurement Registry (DOAS)