Eligibility Support Services

The scope of work includes providing Eligibility Support Services (ESS) to support HHSC’s current eligibility system. The Contractor must provide services according to the specifications in the RFP, including key performance requirements, a transition plan, staffing plan, training plan, disaster recovery and business continuity plan, risk management plan, communication and coordination plan, and quality management plan. The Contractor will be responsible for all services and deliverables furnished under the Contract, which must meet or exceed the required level of performance specified in the Contract. The work is to be performed in Texas.