End-User IT Outsourcing Services

The scope includes End-User IT Management Services (help desk, remote and on-site support, desktop and hardware management, software management, data backup and recovery, acquisition or lease, security and access management, user experience and training, network and cloud services), IT asset management (ITAM) (hardware asset management, lifecycle management, inventory and tracking, contract and renewal management, cost and financial management, risk and compliance management, Device as a Service, mobile device management, virtual desktop infrastructure, asset discovery and inventory, compliance management, security management), Desktop Outsourcing and Management Service (help desk, hardware management, software management, cybersecurity, data management and disaster recovery, network management, mobile device management, AI and automation, hybrid work models, shift to DaaS, strategic partnerships, focus on specialization), Integrated IT and Facility Support (moves, adds, on-site support, project management, hardware and infrastructure, scalable and flexible, focus on risk and compliance, on-site staff), and Miscellaneous Services (digital workplace productivity and collaboration, security and compliance, standard and ad hoc reporting and documentation, break/fix/maintenance services, unwind/end of engagement services, mobility, data management, hosted virtual desktop services, network management services, software services, security services).