Department of Social ServicesIssuing agency·New York·via the NYC PASSPort procurement portalThe New York City Human Resources Administration (HRA)/Adult Protective Services (APS) program is a crisis intervention program mandated by the New York State Office of Children and Family Services (OCFS) responsible for arranging services and support for adults at risk of harm due to physical and/or mental impairments. APS aims to mitigate risk through individualized service planning, enabling eligible New Yorkers to remain safe in their homes and communities. DSS seeks 4 (four) providers through this RFP via three competition pools. The contract term will be from 7/1/2027 – 6/30/2030, and one renewal option from 7/1/2030 - 6/30/2033. Questions regarding this RFx must be transmitted in writing to the Agency Contact Person, Mohammed Bhuiyan at APSCGPRFXQ@hra.nyc.gov. Questions received prior to the Pre-Proposal Conference will be answered at the conference. Responses to questions addressed at the conference and those received subsequently will shared in an addendum through the PASSPort System. To respond to this Human/Client Services RFx, organizations must have an account and an approved HHS Prequalification Application in PASSPort. Proposals and Prequalification applications will ONLY be accepted through PASSPort. If you do not have a PASSPort account or an approved HHS Prequalification Application in PASSPort, please visitwww.nyc.gov/passport. Please submit your proposals by both acknowledging the receipt of the RFx in the Acknowledgement tab and completing your response in the Manage Responses tab of PASSPort. Vendor resources can found here Resources Library | MOCS. If you need additional technical assistance with PASSPort, please contact the MOCS Service Desk at www.nyc.gov/mocshelp.
Estimated value: $54,331,198.00. Questions due: 10/26/2026. Contract term: 7/1/2027 – 6/30/2030
Selected providers shall deliver trauma-informed, person-centered guardianship services including: comprehensive multi-disciplinary assessments and service planning; guardianship case management and fiduciary advocacy (inventorying assets, maintaining budgets, paying liabilities, securing public benefits); medical and behavioral health coordination; legal and court services (filing initial, annual, and final accountings, petitioning for discharge); housing and community stabilization; 24/7 crisis response; monthly home visits for community-based clients and quarterly visits for institutionalized clients; and administrative compliance using DSS/HRA's One Viewer and Safeguard data systems. Providers must maintain specified caseloads (Category 1 Behavioral Health ~462 cases, Category 2 Mixed Population ~615 cases, Category 3 Geriatric/Dementia ~362 cases) with a caseload ratio of 30 cases per case manager and a supervisor-to-case-manager ratio of 1:5.
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Most New York work asks for the two below, and the solicitation documents are where it’s stated. One prequalification covers both — on this bid and the next.
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Source: NYC PASSPort (RFx 38770), retrieved via the NYC PASSPort procurement portal. View the official posting, and always confirm requirements and deadlines with the issuing agency.
