Human ResourcesIssuing agency·Houston, TX·via the City of Houston BeaconBid portalThe City of Houston is seeking a qualified training vendor to design and facilitate a white-glove Customer Experience (CX) training program.
Internal Reference #: ____________
The vendor will design and facilitate a white-glove Customer Experience training program that achieves a service standard across citywide public-facing and internal service departments. The program is grounded in cultural humility, bias-aware communication, effective language access and concierge-quality touches, and provides practical, behavior-based and measurable hands-on instruction to equip staff to deliver consistent, high-trust experiences for a diverse population.
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A surety’s written statement that it expects to bond you up to a stated amount, subject to final underwriting. It’s what an agency asks to see before they take your bid seriously.
Source: City of Houston (solicitation 1c587eed-3494-4002-983e-094cc63cf1df), retrieved via the City of Houston BeaconBid portal. View the official posting, and always confirm requirements and deadlines with the issuing agency.