B26OP04192 - Request for Proposals (RFP) – Hosting and Maintenance of a Web- Based Risk Management Information System Solution & Services for a Period of up to Five Years with Two One-Year Options.

The selected proposer must provide professional computer technology services including: Task 1: Implementation and Integration of the RMIS software, including installation, implementation, and data integration, working closely with CTA departments. Task 2: Data Conversion of historical claims, enforcement, insurance, and labor databases, including approximately 80,000 claims and records from Labor Relations, Enforcement, Risk Management & Insurance, and EEO departments. Task 3: Training and Continued Support, including extensive hands-on training in Chicago, training for remote users, and 'train the trainers' sessions, plus a Help Center for ongoing support. Task 4: Cybersecurity Requirements, including storing all CTA data within the U.S., complying with CTA data protection policies, enforcing role-based access, implementing multi-factor authentication, and other specified security measures. The proposer must also assist in building a detailed hierarchy structure, integrate historical and future data, replicate or maintain existing interfaces (e.g., Control Center, HR, Medical Insurance, Financial data imports/exports), and provide ad-hoc reporting capabilities for financial actuarial and trend analysis.