Office of the Inspector GeneralIssuing agency·Massachusetts·via the Massachusetts COMMBUYS open-bids boardWe post new it & software opportunities in Massachusetts as agencies publish them. Get them in one email — free, and unsubscribe whenever.
Please email quotes and inquiries to rfr.responses@mass.gov. Review RFQ document for scope and timeline
The OIG seeks a qualified vendor to provide a web-based SaaS customer service and ticketing solution that includes a centralized customer service portal and ticketing platform to manage requests received by telephone, email, or website form. The solution must support multiple customer service accounts and shared inboxes, omnichannel support, automatic ticket creation and lifecycle tracking, configurable forms and templates, configurable dashboards and real-time reporting, integration with Microsoft Office Suite and the OIG phone system (Avaya), API support, Multi-Factor Authentication and Single Sign-On, role-based user permissions, and an internal searchable knowledge base.
Source: COMMBUYS (Massachusetts) (bid BD-27-1059-MAOIG-MAOIG-132087), retrieved via the Massachusetts COMMBUYS open-bids board. View the official posting , always confirm requirements and deadlines with the issuing agency.
