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The purpose of this amendment 3 is to extend the due date from October 2, 2026, to October 5, 2026 at 10 am EST.
The purpose of this amendment 2 is to extend the due date from September 30, 2026 to October 2, 2026, at 5 PM EST.
The purpose of this amendment 1 is to address questions and provide clarifications. See attached and additional language in ‘Technical Evaluation Criteria’ attachment. An updated ‘CLIN items’ attachment has also been added. Proposals will be evaluated based on the following factors:
Technical Capability
Past Performance
Price
See attachment for the subfactors of technical and past performance via this amendment. When combined, technical and past performance are more important than price. Price will be evaluated by the Government but not scored. Award will be made to the vendor that proposes best value to the Government.
This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in Federal Acquisition Requirements (FAR) Subpart 12.202, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested, and a written solicitation will not be issued.
The solicitation number for this requirement is RFQ-NIH-OD-27-000062 and is hereby issued as a Request for Quote (RFQ) using FAR Subpart 12 - Acquisition of Commercial Products and Commercial Services.
The National Institutes of Health Clinical Center, Department of Clinical Research Informatics, Health Information Management Division (NIH CC, DCRI, HIMD) seeks a contractor to assist in efficient customer service, diagnostic and procedural coding and abstracting, and transcription medical reports, letters, and pathology reports in order to provide the best patient care support services possible.
See the CLINS and FAR Clauses and Provisions associated with this combined synopsis / solicitation in the attachments section.
Place of Performance: NIH Clinical Center DCRI/HIMD, 9000 Rockville Pike, Building 10, Bethesda, MD 20892
The quote format is at the discretion of the offeror.
It is the offeror's responsibility to be familiar with the applicable clauses and provisions. Clauses and provisions may be accessed via the Internet at website FAR | Acquisition.GOV.
This solicitation document and incorporated provisions and clauses are those in effect through the Federal Acquisition Circular (FAC) - Revolutionary FAR Overhaul (RFO).
This acquisition is under North American Industry Classification System (NAICS) code* 561110 (Office Administrative Services)*. This is a total SB set-aside for Women-Owned Small Business (WOSB). A Firm-Fixed Price purchase order will be issued in writing to the successful offeror. To be eligible to receive an award resulting from this solicitation, contractor must be registered in the System for Award Management (SAM) at the time of quote submission.
FAR Provision 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services, applies to this acquisition.
Please see the provision at 52.212-2, Evaluation-Commercial Products and Commercial Services for specific evaluation criteria.
FAR clause 52.212-4, Contract Terms and Conditions-Commercial Products and Commercial Services, applies to this acquisition.
No telephonic quotes will be processed. All responses must be received no later than 10:00 A.M., Eastern Standard Time on Monday, September 28, 2026. Please send any questions and quotes to Huda Malik, Contract Specialist at huda.malik@nih.gov.
Attachments:
The contractor shall provide all personnel, supervision, and other items and services necessary to provide customer support services (release of information, front desk, automatic letter processing, mail processing, patient engagement, patient portal support, virtual visit platform support, pre-registration, and a team lead for customer service); scanning activities (including record transportation, preparation, scanning, quality control, and archiving); diagnostic and procedural coding and abstracting for inpatient, outpatient first registration, intensive outpatient procedure, and interventional radiology visits using CPT-4, HCPCS, ICD-10-CM, and ICD-10-PCS; and dictation and transcription services for medical reports, letters, and pathology reports using the Dolbey Fusion and SCC SoftPath systems. The contractor must meet specified turnaround times for transcription (e.g., 2 hours for STAT reports, 6 hours for History and Physicals, 24 hours for all other reports) and production metrics for coding (e.g., 0.93 records per hour for inpatient visits). The contractor shall also provide a Quality Control Plan, a regional contract manager, a team lead, a dictation/transcription liaison, and a Coding Coordinator and CDI Specialist. The place of performance is the NIH Clinical Center DCRI/HIMD, 9000 Rockville Pike, Building 10, Bethesda, MD 20892 for onsite work; scanning must be conducted in a local Maryland-Washington DC-Virginia area office; other work may be performed remotely.
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A surety’s written statement that it expects to bond you up to a stated amount, subject to final underwriting. It’s what an agency asks to see before they take your bid seriously.
Source: SAM.gov (notice c41d4ae59f66494eaa9c3371911de7bd), retrieved via the SAM.gov Get Opportunities API. View the official posting, and always confirm requirements and deadlines with the issuing agency.