Palm Beach CountyIssuing agency·Florida·via a public procurement portalDIGITAL CLIENT ENGAGEMENT AND CARE COORDINATION SAAS PLATFOR
RFP 26-081/BW - Digital Client Engagement and Care Coordination SaaS Platform
The Contractor shall provide an existing, operational SaaS platform and all services necessary to configure, customize, integrate, implement, maintain, and support the platform. The platform shall support clients/participants and multidisciplinary care teams, including clinicians, care coordinators, case managers, peer specialists, community health workers, support staff, administrators, and other authorized users. The platform shall provide client-facing tools (mobile app, daily check-ins, appointment management, secure communication, telehealth, education resources, resource navigation, peer engagement, SDOH collection), care team and case management tools (client management, care coordination, triage and alerts, task/workflow management, case management, population-level management, multiple user roles), data integration and interoperability (HL7, FHIR, APIs, EHR integration, non-clinical system integration, data import/export, multi-provider data, County reporting, data ownership and portability), analytics and decision support (dashboards, risk stratification, automated alerts, human-in-the-loop decision support, program analytics, future technology readiness), security/privacy/compliance (secure storage/transmission, role-based access, audit trails, consent management, HIPAA compliance, data governance, security administration), implementation and configuration (project planning, platform configuration, limited customization, system integration, testing, onboarding, production launch), training and support (training for all user groups, training materials, technical assistance, customer support, maintenance and upgrades, adoption support), and scalability and multi-provider support (multi-provider environment, participant/user/program scalability, configuration flexibility, demonstrated scalability). The platform shall also support evaluation and outcomes reporting (outcomes measurement, program evaluation, performance monitoring, quality improvement, County reporting, data availability).
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Source: Palm Beach County (solicitation RFP-680-26-081/BW-1), retrieved via a public procurement portal. View the official posting, and always confirm requirements and deadlines with the issuing agency.
