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NC eVP · North Carolina

UI CALL CENTER SERVICES 43-1389-26

Due Sep 14, 2026·48 days left·General ConstructionView official posting ↗
Issuing agency
DEPARTMENT OF COMMERCE
Method
RFP
Category
Telecommunication Services
PIN
Doc2187036699
Location
North Carolina
Posted
Jun 16, 2026
Takeaways by LightRFP AI

Generate a quick AI overview of this bid, pulled from its details and the attached documents.

Description

RFP 43-1389-26 UI CALL CENTER SERVICES

This listing has limited details available. Please refer to the official posting for full scope, bonding requirements, submission instructions, and other bid details.

Documents4
RFP 43-1389-26 DES UI Call Center Services FINAL 6-16-26.pdfPDF
PreviewDownload
Attachment L_UI_Call_Center_RFP_Requirements Specs FINAL.xlsxXLSX
PreviewDownload
Attachment L_UI_Call_Center_Pricing_Workbook FINAL.xlsxXLSX
PreviewDownload
Attachment L UI Call Center RFP Requirements Specs FINAL .xlsxXLSX
PreviewDownload

Contact

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Casey Jones
Address
North Carolina
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{"Format":0,"Targets":["systemuser"],"Settings":null,"CreatedOn":"/Date(1687970617672)/","IsLogical":false,"IsManaged":false,"IsSecured":false,"HasChanged":null,"MetadataId":"6280ca8e-e462-42be-8030-8d097589aa8f","ModifiedOn":"/Date(1781655844209)/","SchemaName":"CreatedBy","SourceType":null,"AttributeOf":null,"Description":{"ExtensionData":{},"LocalizedLabels":[{"Label":"Unique identifier of the user who created the record.","IsManaged":false,"HasChanged":null,"MetadataId":"2931a2eb-d215-ee11-8f6d-001dd809cf4e","LanguageCode":1033,"ExtensionData":{}}],"UserLocalizedLabel":{"Label":"Unique identifier of the user who created the record.","IsManaged":false,"HasChanged":null,"MetadataId":"2931a2eb-d215-ee11-8f6d-001dd809cf4e","LanguageCode":1033,"ExtensionData":{}}},"DisplayName":{"ExtensionData":{},"LocalizedLabels":[{"Label":"Created By","IsManaged":false,"HasChanged":null,"MetadataId":"2a31a2eb-d215-ee11-8f6d-001dd809cf4e","LanguageCode":1033,"ExtensionData":{}}],"UserLocalizedLabel":{"Label":"Created By","IsManaged":false,"HasChanged":null,"MetadataId":"2a31a2eb-d215-ee11-8f6d-001dd809cf4e","LanguageCode":1033,"ExtensionData":{}}},"IsPrimaryId":false,"LogicalName":"createdby","ColumnNumber":3,"ExternalName":null,"InheritsFrom":null,"IsFilterable":false,"IsRenameable":{"Value":true,"CanBeChanged":true,"ExtensionData":{},"ManagedPropertyLogicalName":"isrenameable"},"IsSearchable":false,"AttributeType":6,"ExtensionData":{},"IsPrimaryName":false,"IsRetrievable":false,"RequiredLevel":{"Value":0,"CanBeChanged":true,"ExtensionData":{},"ManagedPropertyLogicalName":"canmodifyrequirementlevelsettings"},"IsAuditEnabled":{"Value":false,"CanBeChanged":false,"ExtensionData":{},"ManagedPropertyLogicalName":"canmodifyauditsettings"},"IsCustomizable":{"Value":true,"CanBeChanged":true,"ExtensionData":{},"ManagedPropertyLogicalName":"iscustomizable"},"IsValidForForm":true,"IsValidForGrid":true,"IsValidForRead":true,"AutoNumberFormat":"","IsValidForCreate":true,"IsValidForUpdate":true,"AttributeTypeName":{"Value":"LookupType","ExtensionData":{}},"DeprecatedVersion":null,"EntityLogicalName":"evp_solicitation","IntroducedVersion":"1.0.0.10","IsCustomAttribute":false,"IsRequiredForForm":false,"IsSortableEnabled":{"Value":false,"CanBeChanged":true,"ExtensionData":{},"ManagedPropertyLogicalName":"canmodifyissortablesettings"},"LinkedAttributeId":null,"IsDataSourceSecret":false,"CanBeSecuredForRead":false,"CanBeSecuredForCreate":false,"CanBeSecuredForUpdate":false,"IsGlobalFilterEnabled":{"Value":false,"CanBeChanged":true,"ExtensionData":{},"ManagedPropertyLogicalName":"canmodifyglobalfiltersettings"},"IsValidODataAttribute":true,"IsValidForAdvancedFind":{"Value":true,"CanBeChanged":true,"ExtensionData":{},"ManagedPropertyLogicalName":"canmodifysearchsettings"},"CanModifyAdditionalSettings":{"Value":true,"CanBeChanged":true,"ExtensionData":{},"ManagedPropertyLogicalName":"canmodifyadditionalsettings"}}
Entity Name
annotation
Status Code
0
Can Append To
Yes
Posted By Name
# eVP-MuleSoft-Integration-Prod
Attachment Url
/_entity/annotation/089985d9-297a-f111-ab0e-001dd80bcb64/863ea987-6d3e-ed11-9daf-001dd805ec0b
Has Attachment
Yes
Display Toolbar
No
Created On Display
Jul 7, 2026
Attachment Is Image
No
Attachment File Name
Attachment L UI Call Center RFP Requirements Specs FINAL .xlsx
Attachment Content Type
application/octet-stream
Attachment Size Display
88.06 KB
Is Posted By Current User
No
Detail
Fields
Ownerid
5be66d21-ce27-ee11-9965-001dd804c6d2
Evp Commcode
b3193425-fc86-ed11-81ad-001dd807270d
Evp Opendate
Sep 14, 2026
Ownerid Name
Casey Jones
Evp Posteddate
Jun 16, 2026
Evp Commcode Name
Telecommunication Services
Ownerid Entityname
systemuser
Owningbusinessunit
81d2cbc1-d1c5-4d33-b090-91008ee3eb0f
Evp Solicitationnbr
Doc2187036699
Evp Commcode Entityname
evp_commcodeclass
Owningbusinessunit Name
DEPARTMENT OF COMMERCE
Statuscode Entity Status
790550000
Owningbusinessunit Entityname
businessunit
Entity Form Control Entity Form View Entity ID
ed325720-c369-f111-a824-001dd802e1e9
Entity Form Control Entity Form View Entity Name
evp_solicitation
Entity Form Control Entity Form View Entity State
0
Entity Form Control Entity Form View Entity Status
790550000
Sol Type
RFP
Commodity
Telecommunication Services
Contact Name
Casey Jones
Description
RFP 43-1389-26 UI CALL CENTER SERVICES
Contact Email
vendor@nc.gov
Status
Open
Desc List
RFP 43-1389-26 UI CALL CENTER SERVICES
Enriched
Yes
Opendate
9/14/2026 2:00 PM
Attributes
Evp Name
UI CALL CENTER SERVICES 43-1389-26
Statecode
Active
Statuscode
Open
Evp Opendate
9/14/2026 2:00 PM
Evp Posteddate
6/16/2026
Evp Description
RFP 43-1389-26 UI CALL CENTER SERVICES
Evp Solicitationid
ed325720-c369-f111-a824-001dd802e1e9
Owningbusinessunit
DEPARTMENT OF COMMERCE
Evp Solicitationnbr
Doc2187036699
Posteddate
6/16/2026
Document Links
https://evp.nc.gov/_entity/annotation/399e7232-c369-f111-a824-001dd802e1e9/863ea987-6d3e-ed11-9daf-001dd805ec0b?fn=RFP%2043-1389-26%20DES%20UI%20Call%20Center%20Services%20FINAL%206-16-26.pdf, https://evp.nc.gov/_entity/annotation/4d9e7232-c369-f111-a824-001dd802e1e9/863ea987-6d3e-ed11-9daf-001dd805ec0b?fn=Attachment%20L_UI_Call_Center_RFP_Requirements%20Specs%20FINAL.xlsx, https://evp.nc.gov/_entity/annotation/659e7232-c369-f111-a824-001dd802e1e9/863ea987-6d3e-ed11-9daf-001dd805ec0b?fn=Attachment%20L_UI_Call_Center_Pricing_Workbook%20FINAL.xlsx, https://evp.nc.gov/_entity/annotation/089985d9-297a-f111-ab0e-001dd80bcb64/863ea987-6d3e-ed11-9daf-001dd805ec0b?fn=Attachment%20L%20UI%20Call%20Center%20RFP%20Requirements%20Specs%20FINAL%20.xlsx

Source: North Carolina eVP (solicitation NC_EVP-ed325720-c369-f111-a824-001dd802e1e9), retrieved via the North Carolina Electronic Vendor Portal. View the official posting — always confirm requirements and deadlines with the issuing agency.

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