- Rfid
- 27000480
- Detail
- Email
- tracey.a.fermahin@hawaii.gov
- Phone
- 808-973-2255
- Fields
- Label
- Solicitation Number
- Value
- P27000480 version:
01
- Label
- Department
- Value
- Business, Economic Development, & Tourism
- Label
- Division
- Value
- Hawaii Tourism Authority
- Label
- Islands (where the work/delivery is to be performed)
- Value
- Maui
- Label
- Category
- Value
- Goods and Services
- Label
- Release Date
- Value
- 10/12/2026
- Label
- Amendment Date & Time
- Value
- 10/12/2026 03:00 PM
- Label
- Amendment Reason
- Value
- Addendum 1 to RFP 27-08 Visitor Assistance Program (VAP) for Maui County includes a correction to Section 1.1 RFP Schedule and Significant Dates of the RFP.
- Label
- Offer Due Date & Time
- Value
- 11/16/2026 02:00 PM
- Label
- Description
- Value
- The Hawaiʻi Tourism Authority (HTA) is the state agency responsible for representing the Hawaiian Islands around the world and for holistically managing tourism in Hawaiʻi in a sustainable manner consistent with community desires, economic goals, cultural values, preservation of natural resources, and visitor industry needs.
The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to provide assistance to visitors in crisis on Hawai‘i Island. The successful Offeror will be responsible for promoting, developing, and conducting a Visitor Assistance Program (VAP) to include, but not be limited to, providing and coordinating services to visitors victimized by crime and other adversities while in Maui County, including but not limited to medical support services, law enforcement, helping with airline issues, assisting visitors to obtain acceptable identification, visitor information, education, emotional support and guidance, and prevention efforts targeting health and safety issues.
- Label
- Contact Person
- Value
- Fermahin, Tracey
- Label
- Email
- Value
- tracey.a.fermahin@hawaii.gov
- Label
- Phone
- Value
- 808-973-2255
- Label
- Procurement Officer
- Value
- Tracey Fermahin
- Label
- Attachments
- Value
- ATTACHMENT 01 Offeror Check List.docx
ATTACHMENT 02 Proposal Transmittal Letter.docx
ATTACHMENT 03 Corporate Resolution.docx
ATTACHMENT 04 Standard Qualifications Questionnaire.docx
ATTACHMENT 05 Contractor References.docx
ATTACHMENT 06 Subcontractor References if applicable.docx
ATTACHMENT 07 Confidential Information List if applicable.docx
ATTACHMENT 08 Conflicts of Interest Disclosures and Attestation.pdf
RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf
EXHIBIT F VAP Monthly Report Template.docx
EXHIBIT G VAP Tracking Sheet Template.xlsx
EXHIBIT H VAP Quarterly Report Template.docx
EXHIBIT I VAP Final Report Template.docx
EXHIBIT J Financial Reports of Actual Expenses and Income.xlsx
RFP 27 08 Visitor Assistance Program for Maui Addendum 1.pdf
AG-008 103D General Conditions (1.10.23).pdf
Download All
- Label
- Unit of Measure
- Value
- JOB
- Label
- Title
- Value
- RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY
- Label
- Description
- Value
- The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to provide assistance to visitors in crisis on Hawai‘i Island. The successful Offeror will be responsible for promoting, developing, and conducting a Visitor Assistance Program (VAP) to include, but not be limited to, providing and coordinating services to visitors victimized by crime and other adversities while in Maui County, including but not limited to medical support services, law enforcement, helping with airline issues, assisting visitors to obtain acceptable identification, visitor information, education, emotional support and guidance, and prevention efforts targeting health and safety issues.
The Contractor shall design, implement, and manage a Visitor Assistance Program for Maui County that provides timely, coordinated, and compassionate assistance to visitors experiencing emergencies or adverse situations.
- Status
- Released
- Islands
- Maui
- Category
- Goods and Services
- Division
- Hawaii Tourism Authority
- Line Items
- Title
- RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY
- Quantity
- 1
- Description
- The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to provide assistance to visitors in crisis on Hawai‘i Island. The successful Offeror will be responsible for promoting, developing, and conducting a Visitor Assistance Program (VAP) to include, but not be limited to, providing and coordinating services to visitors victimized by crime and other adversities while in Maui County, including but not limited to medical support services, law enforcement, helping with airline issues, assisting visitors to obtain acceptable identification, visitor information, education, emotional support and guidance, and prevention efforts targeting health and safety issues.
The Contractor shall design, implement, and manage a Visitor Assistance Program for Maui County that provides timely, coordinated, and compassionate assistance to visitors experiencing emergencies or adverse situations.
- Unit Of Measure
- JOB
- Department
- Business, Economic Development, & Tourism
- Attachments
- Name
- ATTACHMENT 01 Offeror Check List.docx
- Name
- ATTACHMENT 02 Proposal Transmittal Letter.docx
- Name
- ATTACHMENT 03 Corporate Resolution.docx
- Name
- ATTACHMENT 04 Standard Qualifications Questionnaire.docx
- Name
- ATTACHMENT 05 Contractor References.docx
- Name
- ATTACHMENT 06 Subcontractor References if applicable.docx
- Name
- ATTACHMENT 07 Confidential Information List if applicable.docx
- Name
- ATTACHMENT 08 Conflicts of Interest Disclosures and Attestation.pdf
- Name
- RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf
- Name
- EXHIBIT F VAP Monthly Report Template.docx
- Name
- EXHIBIT G VAP Tracking Sheet Template.xlsx
- Name
- EXHIBIT H VAP Quarterly Report Template.docx
- Name
- EXHIBIT I VAP Final Report Template.docx
- Name
- EXHIBIT J Financial Reports of Actual Expenses and Income.xlsx
- Name
- RFP 27 08 Visitor Assistance Program for Maui Addendum 1.pdf
- Description
- The Hawaiʻi Tourism Authority (HTA) is the state agency responsible for representing the Hawaiian Islands around the world and for holistically managing tourism in Hawaiʻi in a sustainable manner consistent with community desires, economic goals, cultural values, preservation of natural resources, and visitor industry needs.
The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to provide assistance to visitors in crisis on Hawai‘i Island. The successful Offeror will be responsible for promoting, developing, and conducting a Visitor Assistance Program (VAP) to include, but not be limited to, providing and coordinating services to visitors victimized by crime and other adversities while in Maui County, including but not limited to medical support services, law enforcement, helping with airline issues, assisting visitors to obtain acceptable identification, visitor information, education, emotional support and guidance, and prevention efforts targeting health and safety issues.
- Release Date
- 10/12/2026
- Offer Due Date
- 11/16/2026 02:00 PM
- Amendment Date
- 10/12/2026 03:00 PM
- Contact Person
- Tracey Fermahin
- Amendment Reason
- Addendum 1 to RFP 27-08 Visitor Assistance Program (VAP) for Maui County includes a correction to Section 1.1 RFP Schedule and Significant Dates of the RFP.
- Procurement Officer
- Tracey Fermahin
- Solicitation Number
- P27000480 version: 01
- Listing
- Title
- RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY
- Island
- Maui
- Sol Num
- P27000480
- Status
- Released
- Category
- Goods and Services
- Dept Sol Num
- RFP 27-08
- Last Amended
- 10/12/2026
- Release Date
- 10/12/2026
- Offer Due Date
- 11/16/2026 02:00 PM
- Detail Html
- <!DOCTYPE html>
<!--[if lt IE 7]> <html class="no-js lt-ie9 lt-ie8 lt-ie7" lang="en"> <![endif]-->
<!--[if IE 7]> <html class="no-js lt-ie9 lt-ie8" lang="en"> <![endif]-->
<!--[if IE 8]> <html class="no-js lt-ie9" lang="en"> <![endif]-->
<!--[if gt IE 8]><!--> <html class="no-js" lang="en"> <!--<![endif]-->
<head>
<meta charset="utf-8">
<title>State of Hawaii eProcurement - HIePRO</title>
<meta name="_csrf_parameter" content="_csrf" /><meta name="_csrf_header" content="X-CSRF-TOKEN" /><meta name="_csrf" content="1f45c707-f73d-4c8c-bb3a-a0b9094da052" /><meta http-equiv="X-UA-Compatible" content="IE=edge">
<title>Hawaii eProcurement</title>
<meta name="description" content="">
<meta property="og:title" content="" />
<meta property="og:type" content="website" />
<meta property="og:url" content="URL" />
<meta property="og:image:secure_url" content="URL" />
<meta property="og:description" content="" />
<meta property="og:site_name" content="Hawaii State Procurement Office" />
<meta property="og:locale" content="en_US" />
<meta name="viewport" content="width=device-width, initial-scale=1">
<link rel="icon" type="image/ico" href="/static/framework/img/favicon.ico">
<link href="/static/framework/css/main.css" rel="stylesheet">
<link href="/static/framework/css/main.css" rel="stylesheet" media="print">
<link href="/static/app/css/appendix.css" rel="stylesheet">
<!--[if lt IE 9]>
<script src="/static/framework/js/html5shiv.js"></script>
<![endif]-->
<!-- Global site tag (gtag.js) - Google Analytics -->
<script async src="https://www.googletagmanager.com/gtag/js?id=G-TLG99EE3B2"></script>
<script>
window.dataLayer = window.dataLayer || [];
function gtag(){dataLayer.push(arguments);}
gtag('js', new Date());
gtag('config', 'G-TLG99EE3B2');
</script>
<script type="text/javascript">
var _gaq = _gaq || [];
_gaq.push(['_setAccount', 'UA-939376-1']);
_gaq.push(['_trackPageview']);
(function()
{ var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); }
)();
</script>
</head>
<body >
<!--[if lt IE 7]>
<p class="browsehappy">You are using an <strong>outdated</strong> browser. Please <a href="http://browsehappy.com/">upgrade your browser</a> to improve your experience.</p>
<![endif]-->
<div id="navigation">
<!-- nav -->
<nav class="loggedin_nav navbar navbar-default navbar-inverse navbar-dlnr navbar-fixed-top" role="navigation">
<div class="container">
<!-- Brand and toggle get grouped for better mobile display -->
<div class="navbar-header">
<button type="button" class="navbar-toggle" data-toggle="collapse" data-target="#bs-primary-nav-in">
<span class="sr-only">Toggle navigation</span><i class="fa fa-plus-circle" aria-hidden="true"></i>
</button>
<a class="navbar-brand" href="http://portal.ehawaii.gov" title="Official website of the State of Hawaii"><span class="ehawaii_logo">e</span><span class="ehawaii_brand">hawaii.gov</span></a>
</div>
<!-- Primary Nav -->
<div class="collapse navbar-collapse navbar-right" id="bs-primary-nav-in">
<ul class="nav navbar-nav">
<li><a title="Start technical support session" href="#" id="online_support" class="help-chat"><i class="fa fa-comments"></i> Get Help</a></li>
<li class="dropdown">
<a href="#" class="dropdown-toggle" data-toggle="dropdown">
<span class="visible-md visible-lg margin-right"><i class="fa fa-plus-circle settings-cog"></i><p class="sr-only">More links</p></span>
<span class="visible-xs visible-sm"><i class="fa fa-plus-circle settings-cog"></i> More</span>
</a>
<ul class="dropdown-menu">
<li><a href="https://spo.hawaii.gov/" title="SPO website"> State Procurement Office</a></li>
<li><a href="https://ags.hawaii.gov/" title="DAGS website">Department of Accounting & General Services</a></li>
<li><a href="http://stayconnected.hawaii.gov/" title="Stay connected with Hawaii government">Stay Connected at Hawaii.gov</a></li>
</ul>
</li>
</ul>
</div><!-- / Primary Nav -->
</div>
</nav>
</div>
<div class="container" id="body-container">
<header class="site-header clearfix" role="banner">
<div id="header_app" class="extra-bottom-margin">
<div class="row">
<div class="col-md-12">
<span id="stateseal" class="pull-left visible-lg visible-md">
<img class="" src="/static/framework/img/logo.png" alt="State seal">
</span>
<hgroup class="padded">
<h1>HIePRO <small>State of Hawaii eProcurement</small></h1>
</hgroup>
</div>
</div>
</div>
</header>
<nav id="navbar-main" class="navbar navbar-inverse no-bottom-margin">
<div class="container">
<div class="container-fluid">
<div class="navbar-header">
<button type="button" class="navbar-toggle collapsed" data-toggle="collapse" data-target="#bs-example-navbar-collapse-1">
<span class="sr-only">Toggle navigation</span>
<span class="icon-bar"></span>
<span class="icon-bar"></span>
<span class="icon-bar"></span>
</button>
</div>
<div class="collapse navbar-collapse" id="bs-example-navbar-collapse-1">
<ul class="nav navbar-nav">
<li><a class="requiring-confirmation" href="/"> Home</a></li>
<li><a class="requiring-confirmation" href="/sav-search.html"> Search</a></li>
<li><a href="/codes.html"> Commodity Codes</a></li>
<li><a href="/faq.html"> FAQs</a></li>
<li><a href="/videos.html" > Help Videos</a></li>
<li>
<a href="/vendor.html"> Vendor Registration</a>
</li>
</ul>
</div><!-- /.navbar-collapse -->
</div><!-- /.container-fluid -->
</div>
</nav>
<main class="content no-top-margin" role="main">
<div class="row">
<div class="col-sm-7 col-md-8 col-lg-9">
<h3 class="low-top-margin">Public Display Solicitation</h3>
</div>
<div class="col-sm-5 col-md-4 col-lg-3">
<a href="solicitation-notices.html" class="btn btn-lg btn-gray btn-block"><i aria-hidden="true" class="fa fa-reply"></i> Return to Search Results</a>
</div>
</div>
<p style="font-size: 120%;">You must <a href="/solicitation-notice.html?rfid=27000480&resetCookie=">Log in</a> with your eHawaii Account to respond to a solicitation.</p>
<!-- tabs -->
<ul class="nav nav-tabs" role="tablist">
<li role="presentation" class="active"><a href="#tabs-1" aria-controls="tabs-1" role="tab" data-toggle="tab">General Information</a></li>
<li role="presentation"><a href="#tabs-2" aria-controls="tabs-2" role="tab" data-toggle="tab">Line Items</a></li>
<li role="presentation"><a href="#tabs-3" aria-controls="tabs-3" role="tab" data-toggle="tab">Instructions</a></li>
</ul>
<!-- Tab panes -->
<div class="tab-content">
<div role="tabpanel" class="tab-pane active" id="tabs-1">
<h4>P27000480 <small>RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY</small></h4>
<fieldset>
<legend>General Information</legend>
</fieldset>
<dl class="dl-horizontal">
<dt>Solicitation Number</dt>
<dd>
P27000480<span style="padding-left: 50px">version:
<b>01</b>
</span>
</dd>
<dt>Status</dt>
<dd>
Released</dd>
<dt class="table_med">Department</dt>
<dd>Business, Economic Development, & Tourism</dd>
<dt>Division</dt>
<dd>Hawaii Tourism Authority</dd>
<dt>Islands (where the work/delivery is to be performed)</dt>
<dd>
Maui</dd>
<dt>Category</dt>
<dd>Goods and Services</dd>
<dt>Release Date </dt>
<dd>10/12/2026</dd>
<dt>Amendment Date & Time</dt>
<dd>10/12/2026 03:00 PM</dd>
<dt>Amendment Reason</dt>
<dd>
Addendum 1 to RFP 27-08 Visitor Assistance Program (VAP) for Maui County includes a correction to Section 1.1 RFP Schedule and Significant Dates of the RFP. </dd>
<dt>Offer Due Date & Time</dt>
<dd>11/16/2026 02:00 PM</dd>
<dt>Description</dt>
<dd>The Hawaiʻi Tourism Authority (HTA) is the state agency responsible for representing the Hawaiian Islands around the world and for holistically managing tourism in Hawaiʻi in a sustainable manner consistent with community desires, economic goals, cultural values, preservation of natural resources, and visitor industry needs.
<br>
<br>The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to provide assistance to visitors in crisis on Hawai‘i Island. The successful Offeror will be responsible for promoting, developing, and conducting a Visitor Assistance Program (VAP) to include, but not be limited to, providing and coordinating services to visitors victimized by crime and other adversities while in Maui County, including but not limited to medical support services, law enforcement, helping with airline issues, assisting visitors to obtain acceptable identification, visitor information, education, emotional support and guidance, and prevention efforts targeting health and safety issues.
<br></dd>
<dt>Contact Person</dt>
<dd>Fermahin, Tracey</dd>
<dt>Email</dt>
<dd><a href="mailto:tracey.a.fermahin@hawaii.gov">tracey.a.fermahin@hawaii.gov</a></dd>
<dt>Phone</dt>
<dd>808-973-2255</dd>
<dt>General Comments</dt>
<dd></dd>
<dt>Procurement Officer</dt>
<dd>Tracey Fermahin</dd>
<dt>Attachments</dt>
<dd>
<a href="/resources/192258/ATTACHMENT 01 Offeror Check List.docx" target="_blank" rel="noopener noreferrer">ATTACHMENT 01 Offeror Check List.docx</a> <br>
<a href="/resources/192259/ATTACHMENT 02 Proposal Transmittal Letter.docx" target="_blank" rel="noopener noreferrer">ATTACHMENT 02 Proposal Transmittal Letter.docx</a> <br>
<a href="/resources/192260/ATTACHMENT 03 Corporate Resolution.docx" target="_blank" rel="noopener noreferrer">ATTACHMENT 03 Corporate Resolution.docx</a> <br>
<a href="/resources/192261/ATTACHMENT 04 Standard Qualifications Questionnaire.docx" target="_blank" rel="noopener noreferrer">ATTACHMENT 04 Standard Qualifications Questionnaire.docx</a> <br>
<a href="/resources/192262/ATTACHMENT 05 Contractor References.docx" target="_blank" rel="noopener noreferrer">ATTACHMENT 05 Contractor References.docx</a> <br>
<a href="/resources/192263/ATTACHMENT 06 Subcontractor References if applicable.docx" target="_blank" rel="noopener noreferrer">ATTACHMENT 06 Subcontractor References if applicable.docx</a> <br>
<a href="/resources/192264/ATTACHMENT 07 Confidential Information List if applicable.docx" target="_blank" rel="noopener noreferrer">ATTACHMENT 07 Confidential Information List if applicable.docx</a> <br>
<a href="/resources/192265/ATTACHMENT 08 Conflicts of Interest Disclosures and Attestation.pdf" target="_blank" rel="noopener noreferrer">ATTACHMENT 08 Conflicts of Interest Disclosures and Attestation.pdf</a> <br>
<a href="/resources/192266/RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf" target="_blank" rel="noopener noreferrer">RFP 27 08 Visitor Assistance Program for Maui FINAL 100926.pdf</a> <br>
<a href="/resources/192333/EXHIBIT F VAP Monthly Report Template.docx" target="_blank" rel="noopener noreferrer">EXHIBIT F VAP Monthly Report Template.docx</a> <br>
<a href="/resources/192334/EXHIBIT G VAP Tracking Sheet Template.xlsx" target="_blank" rel="noopener noreferrer">EXHIBIT G VAP Tracking Sheet Template.xlsx</a> <br>
<a href="/resources/192335/EXHIBIT H VAP Quarterly Report Template.docx" target="_blank" rel="noopener noreferrer">EXHIBIT H VAP Quarterly Report Template.docx</a> <br>
<a href="/resources/192336/EXHIBIT I VAP Final Report Template.docx" target="_blank" rel="noopener noreferrer">EXHIBIT I VAP Final Report Template.docx</a> <br>
<a href="/resources/192337/EXHIBIT J Financial Reports of Actual Expenses and Income.xlsx" target="_blank" rel="noopener noreferrer">EXHIBIT J Financial Reports of Actual Expenses and Income.xlsx</a> <br>
<a href="/resources/192348/RFP 27 08 Visitor Assistance Program for Maui Addendum 1.pdf" target="_blank" rel="noopener noreferrer">RFP 27 08 Visitor Assistance Program for Maui Addendum 1.pdf</a> <br>
<a target="_blank" rel="noopener noreferrer" href="/static-resources/AG-008 103D General Conditions (1.10.23).pdf">AG-008 103D General Conditions (1.10.23).pdf</a>
<br/><br/>
<a class="btn" href="public-display-solicitation.html?_eventId=downloadAllAttachments&">Download All</a>
</dd>
</dl>
<p>
Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility
of this Solicitation (Including the appendices and exhibits to this Document, and any other document related
to this Solicitation), to: <a href="mailto:tracey.a.fermahin@hawaii.gov">Fermahin, Tracey.</a>
</p></div>
<div role="tabpanel" class="tab-pane" id="tabs-2">
<h4>P27000480 <small>RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY</small></h4>
<fieldset>
<legend>Line Items</legend>
</fieldset>
<div id="line-items-table-container">
<div class="acc-header">
<div class="row">
<div class="col-md-1">#</div>
<div class="col-md-3">Title</div>
<div class="col-md-1">Quantity</div>
<div class="col-md-2">Unit of Measure</div>
<div class="col-md-3">Commodity Code</div>
<div class="col-md-2"> </div>
</div>
</div>
<div class="panel-group chevron-toggler panel-accordion line_items_accordion" id="line_items_accordion">
<div class="panel panel-default">
<div class="panel-heading">
<h4 class="panel-title">
<a rel="0" class="accordion-toggle" data-toggle="collapse" data-parent="#line_items_accordion" href="#collapse0" id="0">
<div class="row">
<div class="col-md-1">
1</div>
<div class="col-md-3">
RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY </div>
<div class="col-md-1">
1</div>
<div class="col-md-2">
JOB</div>
<div class="col-md-3">
624230, 488999, 624230, 813319, 561591, 813319
</div>
<div class="col-md-2">
</div>
</div>
</a>
</h4>
</div>
<div id="collapse0" class="panel-collapse collapse">
<div class="panel-body">
<div class="line_item_details" title="Line Item Details">
<fieldset>
<legend>Code Table</legend>
</fieldset>
<div class="row">
<div class="col-lg-12">
<div class="table-responsive">
<table class="table table_row_links table_with_buttons white-bg datatable">
<thead>
<tr>
<th>Commodity Code</th>
<th>Description</th>
</tr>
</thead>
<tbody>
<tr>
<td>624230</td>
<td>Emergency relief services</td>
</tr>
<tr>
<td>488999</td>
<td>Arrangement of nonemergency medical transportation, without providing social assistance services</td>
</tr>
<tr>
<td>624230</td>
<td>Relief services, emergency</td>
</tr>
<tr>
<td>813319</td>
<td>Community action advocacy organizations</td>
</tr>
<tr>
<td>561591</td>
<td>Visitor information centers</td>
</tr>
<tr>
<td>813319</td>
<td>Public safety advocacy organizations</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<fieldset>
<legend>General</legend>
</fieldset>
<dl class="dl-horizontal">
<dt>Quantity</dt>
<dd>1</dd>
<dt>Unit of Measure</dt>
<dd>JOB</dd>
<dt>Title</dt>
<dd>RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY </dd>
<dt>Description</dt>
<dd>The Hawai‘i Tourism Authority (HTA) is seeking proposals from qualified firms or individuals to provide an effective, responsive, capable and scalable program to provide assistance to visitors in crisis on Hawai‘i Island. The successful Offeror will be responsible for promoting, developing, and conducting a Visitor Assistance Program (VAP) to include, but not be limited to, providing and coordinating services to visitors victimized by crime and other adversities while in Maui County, including but not limited to medical support services, law enforcement, helping with airline issues, assisting visitors to obtain acceptable identification, visitor information, education, emotional support and guidance, and prevention efforts targeting health and safety issues.
<br>
<br>The Contractor shall design, implement, and manage a Visitor Assistance Program for Maui County that provides timely, coordinated, and compassionate assistance to visitors experiencing emergencies or adverse situations.</dd>
</dl>
<fieldset>
<legend>Attachments</legend>
<ul class="gray small_font">
</ul>
</fieldset>
<br/>
<a href="#" class="btn btn-default printBtn">Print</a>
</div>
</div>
</div>
</div>
</div>
</div>
<p>
Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility
of this Solicitation (Including the appendices and exhibits to this Document, and any other document related
to this Solicitation), to: <a href="mailto:tracey.a.fermahin@hawaii.gov">Fermahin, Tracey.</a>
</p>
</div>
<div role="tabpanel" class="tab-pane" id="tabs-3">
<div class="errorsContainer content-fullwidth clearfix bottomspace alert-danger hidden">
</div>
<h4>P27000480 <small>RFP 27-08 VISITOR ASSISTANCE PROGRAM (VAP) MAUI COUNTY</small></h4>
<fieldset>
<legend>Instructions</legend>
<ul class="list-unstyled list-spaced">
<li><strong>ADDITIONAL FEES AND CHARGES</strong>: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.</li>
<li><strong>COMPLIANCE AND DOCUMENTATION</strong>: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
</li>
<li><strong>VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) </strong>: Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.</li>
<li><strong>RESPONSE TO THIS SOLICITATION</strong>: Only responses submitted through HIePRO shall be considered for award.</li>
<li><strong>QUESTIONS ABOUT THIS SOLICITATION</strong>: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.</li>
<li><strong>TRANSACTION FEES</strong>: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.</li>
<li><strong>HAWAII GENERAL EXCISE TAX (GET)</strong>: Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui. </li>
<li><strong>OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER</strong>: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions.
The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.</li>
<li><strong>VENDOR COMPLIANCE – PAPER DOCUMENTS </strong>: Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency. </li>
<li><strong>VENDOR NON-COMPLIANCE </strong>: NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.</li>
</ul>
</fieldset></div>
</div>
</main>
<footer id="footer_app" class="footer_app" role="contentinfo">
<div class="row">
<div class="col-sm-12 col-md-6">
<p class="subheading">
Hawaii State Procurement Office
</p>
<address class="some-bottom-margin">1151 Punchbowl Street, Honolulu, HI 96813</address>
<p>Phone: (808) 586-0554 | Fax: (808) 586-0570</p>
</div>
<div class="col-sm-12 col-md-6">
<p class="subheading text-right">
Copyright © <span id="copyright_year_start">2014</span><span class="copyright_year_current"></span>. All rights reserved.
</p>
<ul class="list-inline text-right">
<li><a target="_blank" rel="noopener noreferrer" href="https://portal.ehawaii.gov/page/accessibility/">Accessibility</a></li>
<li><a target="_blank" rel="noopener noreferrer" href="http://portal.ehawaii.gov/page/feedback/?applicationId=174" class="feedback-link">Feedback</a></li>
<li><a target="_blank" rel="noopener noreferrer" title="Privacy Policy" href="https://portal.ehawaii.gov/page/privacy-policy/">Privacy</a></li>
<li class="last"><a target="_blank" rel="noopener noreferrer" title="Terms of Use" href="https://portal.ehawaii.gov/page/terms-of-use">Terms</a></li>
</ul>
<p class="text-right">
Powered by <a href="https://www.tylertech.com" title="Tyler Technologies" target="_blank" rel="noopener noreferrer">Tyler Technologies</a>
</p>
</div>
</div>
</footer>
</div>
<script src="/static/framework/js/scripts.js"></script>
<script src="/static/framework/js/app.js"></script>
<script src="/static/app/js/session-timeout-handler.js"></script>
<script src="/static/app/js/jquery.printElement.js"></script>
<script src="/static/app/js/heps.js"></script>
<script src="/static/app/js/big.min.js"></script>
<!-- Help chat, logout link -->
<script type="text/javascript">
$(document).on("click", ".logout-link", function(e) {
e.preventDefault();
var _form = $('<form/>', {action : '/logout.html', method : 'POST'})
.append($('<input/>', {type : 'hidden', name : '_csrf', value : '1f45c707-f73d-4c8c-bb3a-a0b9094da052'}))
.append($('<input/>', {type : 'submit', value : ""}))
.appendTo('body')
.submit();
return false;
});
$('.help-chat').click(function(e) {
window.hiChat.open();
e.preventDefault();
});
</script>
<!-- Add current year to copyright start year, if different -->
<script type="text/javascript">
var yearStart = parseInt($('#copyright_year_start').text());
var yearCurrent = new Date().getFullYear();
var yearCurrentString = "-"+yearCurrent;
if (yearStart !== yearCurrent) {
$('.copyright_year_current').text(yearCurrentString);
}
</script>
<!-- Add SiteImprove accessibility code HIEPRO-2420 -->
<script type="text/javascript">
/*<![CDATA[*/
(function() {
var sz = document.createElement('script'); sz.type = 'text/javascript'; sz.async = true;
sz.src = '//siteimproveanalytics.com/js/siteanalyze_6126231.js';
var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(sz, s);
})();
/*]]>*/
</script>
<script>
function loadHiChat(src, callback) {
const script = document.createElement('script');
script.src = src + '?time=' + Date.now();
script.type = 'text/javascript';
script.onload = callback;
document.head.appendChild(script);
}
loadHiChat('https://ehawaiistatic.ehawaii.gov/cs/hiChat.js', function() {
window.hiChat.initialize({
hideChatButton: true,
siteId: 'DAGS SPO HIePRO',
config: {
hideFAQ: false,
content: {
headers: {
faq: 'Frequently Asked Questions'
}
},
headerProperty: {
hideChatButton: false
}
},
faqTags: {
tags: ['login', 'hiepro'],
filterType: 'category'
}
});
})
</script>
<script type="text/javascript">
$(document).ready(
function() {
$(".printBtn").click(function(){
$(this).parent().printThis({
importCSS: true,
loadCSS: [
"/static/framework/css/main.css",
"/static/app/css/appendix.css"
]
});
// return false;
});
$('.popover-dismiss').popover({
trigger: 'hover',
placement: 'left',
template: '<div class="popover" role="tooltip" style="width: 500px;"><div class="arrow"></div><h3 class="popover-title"></h3><div class="popover-content"><div class="data-content keepWhiteSpaceFormat"></div></div></div>'
});
});
</script>
</body>
</html>
- Categorized By
- llm-nc
- Detail Fetched
- Yes
State of Hawaii — Hawaii Tourism AuthorityIssuing agency·Hawaii·via a public procurement portal