- Scope
- 1. Comprehensive Doula Services Department of Health Scope of Work The Metro Health Department seeks independent contractors and companies to provide comprehensive Doula Services. Contractor Requirements Contractor shall provide comprehensive doula services that include but are not limited to the following: 7
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- /marketplace/api/blob?p=nashville%2F300000951621714%2FGG000074_4_SUPPLIER.pdf&fn=GG000074_4_SUPPLIER.pdf
- Address
- PO Box 196301 Nashville, TN 37219 Davidson United States
- Pdf Text
- RFQ GG000074,4
Proprietary and Confidential 7/15/2026 8:58 AM
RFQ GG000074,4
Title Doula Services
Preview Date Open Date 7/15/2026 8:56 AM
Close Date 7/23/2026 2:00 PM Award Date
Time Zone Central Standard Time
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Submit your response to the following contact.
Company Metropolitan Government of Nashville and Davidson County
Buyer Von Latreace Bell
Location PO Box 196301
Nashville, TN 37219
Davidson
United States
Phone
Fax
E-mail von.bell@nashville.gov
When submitting your response, include the following information.
Your Company Name
Company Site (Optional)
Address
Contact Details
Response Valid Until
(Optional)
This document has important legal consequences. The information contained in this document is proprietary of
Metropolitan Government of Nashville and Davidson County. It shall not be used, reproduced, or disclosed to others
without the express and written consent of Metropolitan Government of Nashville and Davidson County.
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Table of Contents1 Overview.......................................................................................................................................................................41.1 General Information..............................................................................................................................................41.2 Schedule................................................................................................................................................................41.3 Negotiation Controls.............................................................................................................................................41.4 Terms....................................................................................................................................................................41.5 Attachments..........................................................................................................................................................42 Requirements................................................................................................................................................................52.1 Section 1. RFP Solicitation (Selection) Method...................................................................................................52.2 Section 2. Waiver Process.....................................................................................................................................62.3 Section 3. Commodity Codes...............................................................................................................................62.4 Section 4. Timeline...............................................................................................................................................62.5 Section 5. Solicitation Objective...........................................................................................................................72.6 Section 6. Scope Summary...................................................................................................................................72.7 Section 7. Scope Details.......................................................................................................................................72.8 Section 8. Equal Business Opportunity (EBO) Program Requirements.............................................................122.9 Section 9. Insurance Requirements.....................................................................................................................122.10 Section 10. Standard Solicitation Requirements...............................................................................................142.11 Section 11. Information Security Agreement...................................................................................................212.12 Section 12. Solicitation Acceptance.................................................................................................................212.13 Section 13. Contract Acceptance......................................................................................................................222.14 Section 14. Evaluation Criteria.........................................................................................................................232.15 Section 15. Affidavits.......................................................................................................................................26
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1 Overview
1.1 General Information
Title Doula Services
Amendment Date 7/15/2026 8:56 AM
Amendment Description Amendment #4 will publish
2nd Pre-Offer PowerPoint Presentation
2nd Pre-Offer Registration List
Onoine Discussion Question and Response (responses to questions 1-2)
Buyer Von Latreace Bell Outcome Contract Purchase
Agreement
E-Mail von.bell@nashville.gov
1.2 Schedule
Preview Date Open Date 7/15/2026 8:56 AM
Close Date 7/23/2026 2:00 PM Award Date
Time Zone Central Standard Time
1.3 Negotiation Controls
Response Visibility Sealed
1.4 Terms
Agreement Start Date Agreement End Date
Agreement Amount
(USD)
Payment Terms Net 30 Freight Terms SUPPLIER PREPAID
Shipping Method FOB DELIVERY
Negotiation Currency USD (US Dollar)
Price Precision 0
1.5 Attachments
File Name or URL Type Description
IT Environment File
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2 Requirements
*Response is required
Make sure to review the entire solicitation to gain an understanding of all the requirements and expectations
prior to creating and submitting a response.
2.1 Section 1. RFP Solicitation (Selection) Method
1.
Request for Proposal
Pursuant to Metropolitan Code of Laws (M.C.L.) Section 4.12.040, this solicitation document serves as the written
determination of the Purchasing Agent, that the use of competitive sealed bidding is neither practicable nor
advantageous to Metro. Therefore, this solicitation will facilitate the entering into of contract(s) by the competitive
sealed proposals process. The proposal process, flexibility and limitations are governed by the Code and related
Procurement Regulations.
The proposal selection method permits discussions with offerors who submit proposals determined to be reasonably
susceptible of being selected for award. Modifications in proposal content, comparative judgmental evaluations of the
proposals, corrections, and scope adjustments, may occur at the request of the Purchasing Agent or their designee.
There may be one or more amendments to this solicitation. Solicitation amendments are included as updates to the
original solicitation. It is the offeror's responsibility to remain informed on all solicitation amendments and submit the
solicitation response incorporating all amendments.
Offers to Metro online solicitations are required to be submitted within the iSupplier online environment unless
otherwise stated. Hard copy offers will not be considered except as required by law.
Any response to this solicitation is a formal waiver of any claims of confidentiality regardless of what may be stated,
printed, or implied in the submission and/or attachments submitted. All information is made a Public Record after an
award is made.
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The only official position of Metro is found within this solicitation document including answers provided in response
to questions raised. The online discussion tool within iSupplier is the appropriate tool for all questions or
communications concerning this solicitation.
Metro reserves the right to issue additional rounds as it deems necessary for the purposes of evaluation. Additional
rounds may include, but not be limited to, Offeror interviews.
Metro reserves the right to make multiple awards for a contract if it is deemed in the best interest of Metro.
2.2 Section 2. Waiver Process
1. Pursuant to Metropolitan Code of Laws (M.C.L.) Section 4.48.115 (Conflicts with Previous Metro Projects),
Non-Metro employees who provide services to the metropolitan government regarding the feasibility, cost,
design, implementation, or legislative adoption of a particular matter are prohibited from subsequent
participation in the procurement process or resultant contract(s) related to that particular matter.
Any offeror who may meet the standard of MCL 4.48.115 must disclose this potential conflict to the buyer
prior to the solicitation's deadline for questions. This disclosure must include reference to the offeror's prior
work on the particular matter, including the specific project and prospective offerors' participation, and the
timeframe services were rendered. If the offeror is requesting a waiver from MCL 4.48.115 this must be
explicitly stated in the disclosure.
Requests for a waiver will be reviewed by the Procurement Standards Board with final decisions published
in the news items section of purchasing.nashville.gov
2.3 Section 3. Commodity Codes
1. This solicitation is being published under the following UNSPSC (United Nations Standard Products and Services
Code) Commodity Codes:
Health Services: 85000000
2.4 Section 4. Timeline
1.
The following is the general, unofficial anticipated timeline for this solicitation. These dates represent a good
faith effort, accurate at the time of publication. They are non-binding and subject to change. They are for
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informational purposes only and subsidiary to official dates/times contained elsewhere in the solicitation:
• 06/17/2026 - Solicitation Opens
• 06/30/2026- Pre-Offer Meeting: 06/30/2026
• 06/30/2026 - Amendment #1 Published with Pre-Offer PowerPoint and Attendee List
• 07/14/2026- Second Pre-Offer Meeting: 07/14/2026
• 07/16/2026 - Deadline to Submit Questions in iSupplier
• 07/17/2026 - Amendment #2 Published with Response to Online Discussion Questions
• 07/23/2026 - Solicitation Closes
• 07/24/2026 - Responsive Offers Provided to Evaluation Committee
• 07/30/2026 - Evaluation Committee Meeting
• 08/03/2026 - Intent to Award Issued
• 08/13/2026- Protest Period Ends & Deadline for Awarded Supplier to Provide Outstanding
Documents
• 08/17/2026 - Contract Sent to Awarded Supplier for Review
• 08/10/2026 - Contract Routes for Signature
• 08/24/2026 - Sourcing Process Complete
2.5 Section 5. Solicitation Objective
1. The objective of this solicitation is to enter into an indefinite delivery/indefinite quantity (IDIQ) contract. Metro
does not guarantee minimum or maximum purchase amounts for the requested goods and/or services.
Purchases shall be made on an as-needed basis by Metro via Purchase Order. No purchase is guaranteed,
and no work shall be performed until receipt of Metro-issued Purchase Order. This contract is anticipated to
be for a period of five (5) years.
2.6 Section 6. Scope Summary
1. The Metropolitan Government of Nashville and Davidson County (Metro) is soliciting
proposals for qualified contractors to provide comprehensive doula services.
2.7 Section 7. Scope Details
1. Comprehensive Doula Services
Department of Health
Scope of Work
The Metro Health Department seeks independent contractors and companies to provide
comprehensive Doula Services.
Contractor Requirements
Contractor shall provide comprehensive doula services that include but are not limited to the following:
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• Psycho-social
• Prenatal
• Labor
• Postpartum Care and care plan
• Pre-birth on call as needed
• Lactation support services to pregnant clients and their partners
• Health education plan
• Intake assessment
• Birth plan
• Delivery outcomes
• Depression screening
• Retention Rate
Contractor shall be certified as a doula.
Contractor shall hold a current certified lactation counselor (CLC) certificate for contract duration.
Contractor shall have two (2) to three (3) years of experience providing doula services.
Contractor shall accept client assignments from the Metro Health Department and must demonstrate the
capacity to attend a minimum of three (3) births per month per doula.
Contractor shall accept 90% of Heath Department assignments (the number of assignments accepted is
based on capacity and various monthly based on the needs of clients.
Contractor shall have attended at least one (1) birth in the past twelve (12) months.
Contractor shall have recent or continuous practice supporting labor and postpartum clients.
Contractor shall have the capacity to attend a minimum of three (3) births per month per doula.
Contractor shall provide doula services to non-assigned clients residing in Davidson County.
Contractor shall provide doula services to Metro Government employees residing anywhere within the State
of Tennessee.
Contractor shall complete mandatory metro government training and software requirements for HIPPA and
Challenger Soft) for required service documentation.
Contractor shall enter all client information in the metro provided software program by
deadline dates.
Contractor shall complete Metro Government HIPPA training.
Contractor shall provide comprehensive doula services at the rates included in this
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solicitation.
Contractor is allowed to offer add on services to clients outside the scope of what Metro will cover but those
costs must be billed directly to the patient and not to metro or its subsidiaries.
Functional Requirements
Prenatal Support:
Continuous Labor and Recovery Support
• Provide in-person, nonclinical comfort measures to promote labor progress
• Support the client's birth plan during labor and delivery
• Provide recovery support including ambulation assistance
• Provide lactation support at the client's request
Post Partum
• Within three (3) days of hospital discharge, provide an in-person visit and complete a written
postpartum plan with the client, including but not limited to education, support needs, and
resource linkage
• Complete a visual post-birth warning signs assessment
• Support client blood pressure assessment
• Provide lactation support if desired
• Provide at 14-days postpartum an in-person visit including blood pressure check and
depression
• screening
• Provide at 21-days postpartum in-person visit as needed
• Provide referrals to health and social service resources
• Long-Term Lactation Support: If desired by the client, provide Certified Lactation Counselor
(CLC) ‑level lactation support for up to three (3) months postpartum.
Minimum Doula Services:
2.1 Doula Certification and Experience
• Each doula must:
• Be a certified and active doula
• Have attended at least one (1) birth in the past twelve (12) months
• Have two (2) to three (3) years of experience rendering doula services
• Demonstrate recent or continuous practice supporting labor and postpartum clients
2.2 Lactation Support (If Applicable)
If you are proposing long-term lactation services, the doula must:
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• Hold a current Certified Lactation Counselor (CLC) certificate for contract
duration.
• Have at least one (1) year of experience providing CLC level care
2.3 Liability Insurance
Suppliers must:
• Carry industry specific doula liability insurance
• Provide proof of insurance prior to service delivery
• Maintain insurance coverage throughout the contract term
2.4 Hospital Access Requirement
Suppliers must:
• Disclose whether each doula has completed any hospital required trainings, orientation
modules, credentialing steps, or onboarding processes
• Ensure ongoing compliance with hospital policies and access requirements
2.5 Software Requirements and Mandatory Training
• The supplier shall use Challenger Soft as the required electronic
documentation system for all client interactions, assessments, service notes,
and reports
• The Health Department will provide training on the use of Challenger Soft;
attendance is mandatory for suppliers and all doulas
• Suppliers and doulas must complete Metro Government HIPAA training prior to
providing services
• Suppliers must ensure compliance with all Health Department data security and
confidentiality using HIPAA Security and Privacy Rules.
• requirements
• All documentation in Challenger Soft must be accurate, complete, and
submitted by required deadlines.
3.1 Quarterly Surveys
Suppliers shall complete and submit:
The doula/supplier is responsible for completing the quarterly assessment Metro provides.
• Metro assesses the satisfaction of clients; the doula is not responsible for
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sending these assessments or collecting these assessments; Metro is the party
responsible
3.2 Additional Reporting
Suppliers shall submit any additional documentation reasonably requested by the Health Department or program
stakeholders to evaluate program effectiveness and support quality improvement.
4. Payment Terms
4.1 Invoice Requirements
Suppliers must:
• Submit invoices no later than the 15th of each month for services rendered during the prior
month
• Use the standardized invoice template provided by the Health Department
• Include the purchase order number
• Follow the approved fee schedule
• Submit only eligible services and approved rates with backup documentation for services
rendered included with the invoice.
4.2 Late Invoice Policy
Late invoices will be accepted no more than three (3)times during the contract term
• Additional late submissions may be rejected and not processed
5. Performance Expectations / Success Measures
5.1 Acceptance of Client Assignments
• Supplier must accept 90% of Health Department assignments
• If a doula client match is not productive, the client must contact Metro for reassignment
• . Matches are based on an independent matching survey
5.2 Documentation Compliance
Supplier(s) must complete and submit all required monthly documentation, including:
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• Intake assessment
• Health education plan
• Birth plan
• Delivery outcomes
• Postpartum care plan
• Depression screening
• Timesheets (Time per visit)
• Invoices
• Any additional documents requested by the Department or stakeholders
5.3 Client Engagement
• Supplier(s) must continue engagement with and provide birth support to all assigned clients
who remain enrolled in the program.
5.4 Labor Attendance and Backup Coverage
• Supplier must ensure in-person doula attendance during active labor and birth
• Supplier must maintain a 24/7 secondary doula backup if the primary doula is unavailable
5.5 Timely Delivery of Services
• Supplier must deliver all services within established timeframes
• Timeframes will be developed with each doula on a per client basis
2.8 Section 8. Equal Business Opportunity (EBO) Program Requirements
1. EQUAL BUSINESS OPPORTUNITY (EBO) GOAL
2. Pursuant to the Metro Code of Laws Section 4.46.060 B, no Equal Business Opportunity Program
Goal is established for this solicitation.
2.9 Section 9. Insurance Requirements
1.
Insurance Requirements
Any offeror receiving an intent to award letter shall be required to provide a Certificate of
Insurance within seven (7) calendar days of receiving the notification in order to proceed
with award and execution of a contract.
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The Description section must read as follows: Metropolitan Government of Nashville
and Davidson County, its officials, officers, employees, and volunteers are named
as additional insureds per general liability additional insured endorsement and
automobile liability additional insured endorsement.
In the Certificate Holder section it must read as follows: Purchasing Agent, Metropolitan
Government of Nashville and Davidson
