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Government · Los Angeles, CA

556-27009-CALABRIO SOFTWARE MAINTENANCE AND SUPPORT RENEWAL

This opportunity closed on Jul 27, 2026. Browse current bids below.
Closed Jul 27, 2026·General ConstructionView official posting ↗
Issuing agency
Internal Services Department
Method
Commodity / Service
PIN
RFB-IS-27200018
Location
Los Angeles, CA
Posted
Jul 24, 2026
Takeaways by LightRFP AI

Generate a quick AI overview of this bid, pulled from its details and the attached documents.

Description

Commodity: SOFTWARE-MICROCOMPUTER-INTEGRATED

Type: Commodity / Service

This listing has limited details available. Please refer to the official posting for full scope, bonding requirements, submission instructions, and other bid details.

Documents3
Appendix A_Exhibit 6 CBE Form.xlsxXLSX
PreviewDownload
Appendix A_Purchasing Required Forms.pdfPDF
PreviewDownload
RFB-IS-27200018-2 - SOLICITATION - AMD01.pdfPDF
PreviewDownload

Contact

Name
Sharon Duong
Phone
(323) 607-1227
Address
Los Angeles, CA
Full source recordfrom Internal Services Department
Detail
Bid Type
Commodity / Service
Open Date
7/20/2026
Bid Ref Nbr
2671416587582
Close Date
7/27/2026 12:00:00 PM
Commodity
SOFTWARE-MICROCOMPUTER-INTEGRATED
Department
Internal Services Department
Attachments
Id
100670
Name
Appendix A_Exhibit 6 CBE Form.xlsx
Id
100664
Name
Appendix A_Purchasing Required Forms.pdf
Id
100732
Name
RFB-IS-27200018-2 - SOLICITATION - AMD01.pdf
Contact Name
Sharon Duong
Description
556-27009-CALABRIO SOFTWARE MAINTENANCE AND SUPPORT RENEWAL
Last Changed
7/21/2026 3:45:14 AM
Contact Email
SDuong3@isd.lacounty.gov
Contact Phone
(323) 607-1227
Amendments Raw
Amend IDI
0
Amend Nbr
1
Amend Date
/Date(1784575800000)/
Amend Desc
AMENDMENT 1 BID DUE DATE REMAINES JULY 27, 2026. THIS AMENDMENT IS ISSUED TO PROVIDE ANSWERS TO VENDOR QUESTIONS: QUESTION 1. APPROXIMATELY HOW MANY AGENTS DO YOU HAVE? ANSWER 1. - AS PER THE SOLICITATION, COUNTY ? DHS ? IS LOOKING TO RENEW A TOTAL QUANTITY OF 470. QUESTION 2. WHICH SOLUTIONS ARE YOU INTERESTED IN EXPLORING (WFM, QUALITY MANAGEMENT, ANALYTICS, AI, ETC.)? ANSWER 2. - AS PER THE SOLICITATION, COUNTY ? DHS ? REQUIRES ANNUAL RENEWAL OF MAINTENANCE AND SUPPORT FOR CALABRIO AQM STANDARD FOR QUALITY MANAGEMENT. QUESTION 3. WHAT CONTACT CENTER PLATFORM OR TELEPHONY SOLUTION ARE YOU USING TODAY? ANSWER 3. - AS PER THE SOLICITATION, COUNTY ? DHS ? REQUIRES ANNUAL RENEWAL OF MAINTENANCE AND SUPPORT FOR CALABRIO AQM STANDARD FOR QUALITY MANAGEMENT. QUESTION 4. ARE THERE ANY SPECIFIC CHALLENGES OR INITIATIVES YOU'RE HOPING TO ADDRESS? ANSWER 4. - AS PER THE SOLICITATION, COUNTY ? DHS ? REQUIRES ANNUAL RENEWAL OF MAINTENANCE AND SUPPORT FOR CALABRIO AQM STANDARD FOR QUALITY MANAGEMENT. ALL TERMS AND CONDITIONS REMAIN UNCHANGED. -------------------------
Attach IDI
0
Bid Number
RFB-IS-27200018
Bid Ref Nbr
2671416587582
Att File Size
0
Attachments Raw
Inactive
No
Attach IDI
100670
Bid Number
RFB-IS-27200018
Bid Ref Nbr
2671416587582
Att Doc Type
B
Att File Nbr
2
Att File Desc
Copy of Solicitation # RFB-IS-27200018 available for download
Att File Name
Appendix A_Exhibit 6 CBE Form.xlsx
Att File Size
26714
Att File Type
application/xlsx
Last Update Date
/Date(1784457900000)/
Inactive
No
Attach IDI
100664
Bid Number
RFB-IS-27200018
Bid Ref Nbr
2671416587582
Att Doc Type
B
Att File Nbr
3
Att File Desc
Copy of Solicitation # RFB-IS-27200018 available for download
Att File Name
Appendix A_Purchasing Required Forms.pdf
Att File Size
2444299
Att File Type
application/pdf
Last Update Date
/Date(1784025900000)/
Inactive
No
Attach IDI
100732
Bid Number
RFB-IS-27200018
Bid Ref Nbr
2671416587582
Att Doc Type
B
Att File Nbr
4
Att File Desc
Copy of Solicitation # RFB-IS-27200018 available for download
Att File Name
RFB-IS-27200018-2 - SOLICITATION - AMD01.pdf
Att File Size
88967
Att File Type
application/pdf
Last Update Date
/Date(1784630700000)/
Listing
Title
556-27009-CALABRIO SOFTWARE MAINTENANCE AND SUPPORT RENEWAL
Bid Type
RFB-IS-27200018
Bid Number
RFB-IS-27200018
Bid Ref Nbr
2671416587582
Close Date
7/27/2026 12:00 PM
Department
Internal Services
Detail Fetched
Yes

Source: Internal Services Department (solicitation LA_COUNTY_CAMIS-RFB-IS-27200018), retrieved via a public procurement portal. View the official posting — always confirm requirements and deadlines with the issuing agency.

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