- Rfid
- 27000013
- Detail
- Email
- utey.uch@doh.hawaii.gov
- Phone
- 808-236-8257
- Fields
- Label
- Solicitation Number
- Value
- B27000013 version:
01
- Label
- Department
- Value
- Health
- Label
- Division
- Value
- Adult Mental Health Division
- Label
- Islands (where the work/delivery is to be performed)
- Value
- Statewide
- Label
- Category
- Value
- Services
- Label
- Release Date
- Value
- 07/02/2026
- Label
- Amendment Date & Time
- Value
- 07/14/2026 12:00 AM
- Label
- Amendment Reason
- Value
- To extend the answer publish date and the offer due date.
- Label
- Offer Due Date & Time
- Value
- 08/14/2026 02:00 PM
- Label
- Description
- Value
- Provide IT end-user help desk and support services to Adult Mental Health Division and Hawaii State Hospital
- Label
- Contact Person
- Value
- UCH, UTEY
- Label
- Email
- Value
- utey.uch@doh.hawaii.gov
- Label
- Phone
- Value
- 808-236-8257
- Label
- Procurement Officer
- Value
- Utey Uch
- Label
- Attachments
- Value
- Attachment 1-Offeror Qualification Form.pdf
Attachment 3-Wage Certificate.pdf
Attachment 4-IRS Form W9.pdf
Invitation for Bids-IT Help Desk and Support Services.docx
Attachment 2-Bid Price and Estimated Staffing Percentage.xlsx
AG-008 103D General Conditions (1.10.23).pdf
Download All
- Label
- Unit of Measure
- Value
- MONTH
- Label
- Title
- Value
- IT End-User Help Desk and Support Services
- Label
- Description
- Value
- Provide IT end-user help desk and support services to Adult Mental Health Division and Hawaii State Hospital
- Status
- Released
- Islands
- Statewide
- Category
- Services
- Division
- Adult Mental Health Division
- Line Items
- Title
- IT End-User Help Desk and Support Services
- Quantity
- 12
- Description
- Provide IT end-user help desk and support services to Adult Mental Health Division and Hawaii State Hospital
- Unit Of Measure
- MONTH
- Department
- Health
- Attachments
- Name
- Attachment 1-Offeror Qualification Form.pdf
- Name
- Attachment 3-Wage Certificate.pdf
- Name
- Attachment 4-IRS Form W9.pdf
- Name
- Invitation for Bids-IT Help Desk and Support Services.docx
- Name
- Attachment 2-Bid Price and Estimated Staffing Percentage.xlsx
- Description
- Provide IT end-user help desk and support services to Adult Mental Health Division and Hawaii State Hospital
- Release Date
- 07/02/2026
- Offer Due Date
- 08/14/2026 02:00 PM
- Amendment Date
- 07/14/2026 12:00 AM
- Contact Person
- UTEY UCH
- Amendment Reason
- To extend the answer publish date and the offer due date.
- Procurement Officer
- Utey Uch
- Solicitation Number
- B27000013 version: 01
- Listing
- Title
- IT End-User Help Desk and Support Services
- Island
- Statewide
- Sol Num
- B27000013
- Status
- Released
- Category
- Services
- Dept Sol Num
- IFB-430-27-01
- Last Amended
- 07/14/2026
- Release Date
- 07/02/2026
- Offer Due Date
- 08/14/2026 02:00 PM
- Cat Review
- At
- Jul 17, 2026
- Method
- openrouter
- Taxonomy
- non-construction
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<h1>HIePRO <small>State of Hawaii eProcurement</small></h1>
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<h4>B27000013 <small>IT End-User Help Desk and Support Services</small></h4>
<fieldset>
<legend>General Information</legend>
</fieldset>
<dl class="dl-horizontal">
<dt>Solicitation Number</dt>
<dd>
B27000013<span style="padding-left: 50px">version:
<b>01</b>
</span>
</dd>
<dt>Status</dt>
<dd>
Released</dd>
<dt class="table_med">Department</dt>
<dd>Health</dd>
<dt>Division</dt>
<dd>Adult Mental Health Division</dd>
<dt>Islands (where the work/delivery is to be performed)</dt>
<dd>
Statewide</dd>
<dt>Category</dt>
<dd>Services</dd>
<dt>Release Date </dt>
<dd>07/02/2026</dd>
<dt>Amendment Date & Time</dt>
<dd>07/14/2026 12:00 AM</dd>
<dt>Amendment Reason</dt>
<dd>
To extend the answer publish date and the offer due date.</dd>
<dt>Offer Due Date & Time</dt>
<dd>08/14/2026 02:00 PM</dd>
<dt>Description</dt>
<dd>Provide IT end-user help desk and support services to Adult Mental Health Division and Hawaii State Hospital</dd>
<dt>Contact Person</dt>
<dd>UCH, UTEY</dd>
<dt>Email</dt>
<dd><a href="mailto:utey.uch@doh.hawaii.gov">utey.uch@doh.hawaii.gov</a></dd>
<dt>Phone</dt>
<dd>808-236-8257</dd>
<dt>General Comments</dt>
<dd></dd>
<dt>Procurement Officer</dt>
<dd>Utey Uch</dd>
<dt>Attachments</dt>
<dd>
<a href="/resources/188073/Attachment 1-Offeror Qualification Form.pdf" target="_blank" rel="noopener noreferrer">Attachment 1-Offeror Qualification Form.pdf</a> <br>
<a href="/resources/188074/Attachment 3-Wage Certificate.pdf" target="_blank" rel="noopener noreferrer">Attachment 3-Wage Certificate.pdf</a> <br>
<a href="/resources/188075/Attachment 4-IRS Form W9.pdf" target="_blank" rel="noopener noreferrer">Attachment 4-IRS Form W9.pdf</a> <br>
<a href="/resources/188076/Invitation for Bids-IT Help Desk and Support Services.docx" target="_blank" rel="noopener noreferrer">Invitation for Bids-IT Help Desk and Support Services.docx</a> <br>
<a href="/resources/188077/Attachment 2-Bid Price and Estimated Staffing Percentage.xlsx" target="_blank" rel="noopener noreferrer">Attachment 2-Bid Price and Estimated Staffing Percentage.xlsx</a> <br>
<a target="_blank" rel="noopener noreferrer" href="/static-resources/AG-008 103D General Conditions (1.10.23).pdf">AG-008 103D General Conditions (1.10.23).pdf</a>
<br/><br/>
<a class="btn" href="public-display-solicitation.html?_eventId=downloadAllAttachments&">Download All</a>
</dd>
</dl>
<p>
Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility
of this Solicitation (Including the appendices and exhibits to this Document, and any other document related
to this Solicitation), to: <a href="mailto:utey.uch@doh.hawaii.gov">UCH, UTEY.</a>
</p></div>
<div role="tabpanel" class="tab-pane" id="tabs-2">
<h4>B27000013 <small>IT End-User Help Desk and Support Services</small></h4>
<fieldset>
<legend>Line Items</legend>
</fieldset>
<div id="line-items-table-container">
<div class="acc-header">
<div class="row">
<div class="col-md-1">#</div>
<div class="col-md-3">Title</div>
<div class="col-md-1">Quantity</div>
<div class="col-md-2">Unit of Measure</div>
<div class="col-md-3">Commodity Code</div>
<div class="col-md-2"> </div>
</div>
</div>
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<a rel="0" class="accordion-toggle" data-toggle="collapse" data-parent="#line_items_accordion" href="#collapse0" id="0">
<div class="row">
<div class="col-md-1">
1</div>
<div class="col-md-3">
IT End-User Help Desk and Support Services</div>
<div class="col-md-1">
12</div>
<div class="col-md-2">
MONTH</div>
<div class="col-md-3">
541513, 518210, 541513, 541513
</div>
<div class="col-md-2">
</div>
</div>
</a>
</h4>
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<thead>
<tr>
<th>Commodity Code</th>
<th>Description</th>
</tr>
</thead>
<tbody>
<tr>
<td>541513</td>
<td>Computer systems facilities (i.e., clients' facilities) management and operation services</td>
</tr>
<tr>
<td>518210</td>
<td>Cloud computing services (except software publishing and computer systems design)</td>
</tr>
<tr>
<td>541513</td>
<td>Facilities (i.e., clients' facilities) management and operation services, computer systems or data processing</td>
</tr>
<tr>
<td>541513</td>
<td>Facilities (i.e., clients' facilities) support services, computer systems or data processing</td>
</tr>
</tbody>
</table>
</div>
</div>
</div>
<fieldset>
<legend>General</legend>
</fieldset>
<dl class="dl-horizontal">
<dt>Quantity</dt>
<dd>12</dd>
<dt>Unit of Measure</dt>
<dd>MONTH</dd>
<dt>Title</dt>
<dd>IT End-User Help Desk and Support Services</dd>
<dt>Description</dt>
<dd>Provide IT end-user help desk and support services to Adult Mental Health Division and Hawaii State Hospital</dd>
</dl>
<fieldset>
<legend>Attachments</legend>
<ul class="gray small_font">
</ul>
</fieldset>
<br/>
<a href="#" class="btn btn-default printBtn">Print</a>
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<p>
Direct all questions regarding this Solicitation, and any questions or Issues relating to the accessibility
of this Solicitation (Including the appendices and exhibits to this Document, and any other document related
to this Solicitation), to: <a href="mailto:utey.uch@doh.hawaii.gov">UCH, UTEY.</a>
</p>
</div>
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<div class="errorsContainer content-fullwidth clearfix bottomspace alert-danger hidden">
</div>
<h4>B27000013 <small>IT End-User Help Desk and Support Services</small></h4>
<fieldset>
<legend>Instructions</legend>
<ul class="list-unstyled list-spaced">
<li><strong>VENDOR NON-COMPLIANCE </strong>: NON-COMPLIANCE may result in a vendor not receiving an award, delay of payment, or cancellation of award. If the vendor does not maintain timely compliance, which is the vendor’s responsibility, an offer otherwise deemed responsive and responsible may not be awarded. State agencies may check for compliance at any time.</li>
<li><strong>HAWAII GENERAL EXCISE TAX (GET)</strong>: Unless otherwise stated in this solicitation, vendors shall include all applicable taxes in the price submitted. The Hawaii General Excise Tax (GET) shall not exceed 4.712% for the islands of Oahu, Kauai , Hawaii, and Maui. </li>
<li><strong>ADDITIONAL FEES AND CHARGES</strong>: Vendors shall include all applicable fees, charges, surcharges, shipping/handling, delivery, or any other charges associated with this solicitation in the price submitted.</li>
<li><strong>RESPONSE TO THIS SOLICITATION</strong>: Only responses submitted through HIePRO shall be considered for award.</li>
<li><strong>QUESTIONS ABOUT THIS SOLICITATION</strong>: Unless otherwise indicated, questions regarding this solicitation must be directed to the Buyer listed.</li>
<li><strong>VENDOR COMPLIANCE – PAPER DOCUMENTS </strong>: Vendors not utilizing HCE shall provide paper certificates that must be valid at the time of award. All applications for applicable clearances are the responsibility of the vendor, who must be compliant pursuant to HRS§103D-310(c) with the chapters 1) Chapter 237, General Excise Tax Laws; 2) Chapter 382, Hawaii Employment Security Law; 3)Chapter 386, Worker’s Compensation Law; 4) Chapter 392, Temporary Disability Insurance; 5)Chapter 393, Prepaid Health Care Act; and 6) §103D-310(c), Certificate of Good Standing (COGS) for entities doing business in the State. Upon receipt of compliance paper documents (A-6, LIR#27, COGS), the purchasing agency reserves the right to verify their validity with the respective issuing agency. </li>
<li><strong>OFFER DEEMED FIRM/AUTHORITY TO SUBMIT OFFER</strong>: Submission of an electronic response to the State of Hawaii constitutes and shall be deemed an offer to sell the specified goods and/or services to the State of Hawaii at the price shown in the response and under the State's Terms and Conditions.
The electronic response submitter certifies that he/she is authorized to sign the response for the submitting vendor and that the response is made without connection with any person, firm, or corporation making a response for the same goods and/or services and is in all respects fair and without collusion or fraud.</li>
<li><strong>TRANSACTION FEES</strong>: The awarded vendor shall pay a transaction fee of 0.75% (.0075) of the award, not to exceed $5,000 for each award. This transaction fee shall be based on the original award amount and the awarded vendor shall be responsible for payment of the fee to Tyler Hawaii, the vendor administering the HIePRO. Payment must be made to Tyler Hawaii within thirty (30) days of receipt of invoice. The invoice is generated based on the date the award is posted.</li>
<li><strong>COMPLIANCE AND DOCUMENTATION</strong>: Vendors are required to be compliant with all appropriate state and federal statutes. Proof of compliance is required through HCE or via paper documentation.
</li>
<li><strong>VENDOR REGISTRATION IN HAWAII COMPLIANCE EXPRESS (HCE) </strong>: Vendors can register at https://vendors.ehawaii.gov/hce via an annual subscription fee and should subscribe prior to responding to a solicitation. For more information visit the HCE Section of the FAQs at http://spo.hawaii.gov/faqs/#tabs-4.</li>
</ul>
</fieldset></div>
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importCSS: true,
loadCSS: [
"/static/framework/css/main.css",
"/static/app/css/appendix.css"
]
});
// return false;
});
$('.popover-dismiss').popover({
trigger: 'hover',
placement: 'left',
template: '<div class="popover" role="tooltip" style="width: 500px;"><div class="arrow"></div><h3 class="popover-title"></h3><div class="popover-content"><div class="data-content keepWhiteSpaceFormat"></div></div></div>'
});
});
</script>
</body>
</html>
- Categorized By
- llm-nc
- Detail Fetched
- Yes
