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Georgia · Georgia

Next Generation Call Center Solution

This opportunity closed on Jul 27, 2026. Browse current bids below.
Closed Jul 27, 2026·General ConstructionView official posting ↗
Issuing agency
Transportation-2, Department Of
Method
Competitive Sealed Bid
Category
All Categories
PIN
PE-48401-RFI-2026-000000577
Location
Georgia
Posted
May 14, 2026
Takeaways by LightRFP AI

Generate a quick AI overview of this bid, pulled from its details and the attached documents.

Description

The Georgia Department of Transportation (Department) Transportation Management Center (TMC) is issuing this Request for Information (RFI) to gather information from qualified vendors regarding solutions, services, and implementation strategies for a comprehensive Next Generation 9-1-1 (NG9-1-1) environment that can integrate into the Department Advanced Transportation Management System (ATMS | NaviGAtor).

1 | P a g e
REQUEST FOR INFORMATION (RFI) Next Generation 9-1-1 (NG9-1-1) Solutions and Services 1.
Introduction
The Georgia Department of Transportation (Department) Transportation Management Center
(TMC) is issuing this Request for Information (RFI) to gather information from qualified vendors
regarding solutions, services, and implementation strategies for a comprehensive Next
Generation 9-1-1 (NG9-1-1) environment that can integrate into the
Department Advanced Transportation Management System (ATMS | NaviGAtor). The
Department’s public-facing site for all closures and events is GA511, available at
www.ga511.org.
The State of Georgia is advancing toward a statewide NG9-1-1 ecosystem, and the Department
TMC seeks to connect its systems through the following:
• Emergency Services IP Network (ESInet)
• Next-Generation Core Services (NGCS)
• Statewide GIS datasets
• Data-sharing APIs
This allows GA511 to receive standardized. Machine-readable incident data.
This RFI is for market research and planning purposes only and does not constitute a
solicitation or commitment to procure goods or services.
2. Purpose of the RFI
The purpose of this RFI is to:
• Identify available NG9-1-1 technologies, platforms, and services
• Understand vendor capabilities, experience, and deployment models
• Gather information on cost structures, timelines, and implementation considerations
• Assess options for interoperability, cybersecurity, and statewide/regional integration
• Inform future procurement strategies and budget planning

2 | P a g e
3. Background
The Department currently operates an enterprise solution system. As part of statewide
modernization efforts, the agency is evaluating the transition to an IP-based Emergency
Services IP Network (ESInet) and NG9-1-1-compliant call handlin

Documents6
Document 1Link
Open
Document 2Link
Open
Document 3Link
Open
Document 4Link
Open
Document 5Link
Open
Document 6Link
Open

Contact

Name
Haley Ford
Phone
(470) 549-6535
Address
Georgia
Full source recordfrom Georgia Procurement Registry
Title
Next Generation Call Center Solution
Detail
Fields
Invite
Invite ' + value.companyName + ' ' + value.contactName + ' '; }); htmlData = htmlData + ' '; showPopup( '', htmlData); } } } else { showPopup( "", "Error in searching vendor contact."); } initiateSelfInvite(); }); } else { showPopup("", "Please enter a valid email address."); } }); $(".attachDownLink").on( "click", function() { $("#attachmentId").val( $(this).attr("data-attachmentId")); $("#sourceSystemType").val( $(this).attr( "data-sourceSystemType")); var requestTime = new Date().getTime(); if (attachmentId && sourceSystemType) { $.post("./downloadAttachment?" + requestTime, { attachmentId : attachmentId, sourceSystemType : sourceSystemType }, function(data) { }); } }); }); Next Generation Call Center Solution Start Date: May 14, 2026 @ 01:24 PM ET End Date: Jul 27, 2026 @ 08:00 AM ET Ends In: 3 days Event Details Offerors' Conference Documents Event Details Event ID Event Type Event Status Purchase Type Category Type Government Type Fiscal Year Agency Site Show Details --> PE-48401-RFI-2026-000000577 Request for Information Open Request for Information Services / Special Projects state 2026 48401 TRANSPORTATION-2, DEPARTMENT OF Buyer Contact: Haley Ford hford1@dot.ga.gov 470-549-6535 --> Description The Georgia Department of Transportation (Department) Transportation Management Center (TMC) is issuing this Request for Information (RFI) to gather information from qualified vendors regarding solutions, services, and implementation strategies for a comprehensive Next Generation 9-1-1 (NG9-1-1) environment that can integrate into the Department Advanced Transportation Management System (ATMS | NaviGAtor). NIGP Codes Code
Excerpt
1 | P a g e REQUEST FOR INFORMATION (RFI) Next Generation 9-1-1 (NG9-1-1) Solutions and Services 1. Introduction The Georgia Department of Transportation (Department) Transportation Management Center (TMC) is issuing this Request for Information (RFI) to gather information from qualified vendors regarding solutions, services, and implementation strategies for a comprehensive Next Generation 9-1-1 (NG9-1-1) environment that can integrate into the Department Advanced Transportation Management System (ATMS | NaviGAtor). The Department’s public-facing site for all closures and events is GA511, available at www.ga511.org. The State of Georgia is advancing toward a statewide NG9-1-1 ecosystem, and the Department TMC seeks to connect its systems through the following: • Emergency Services IP Network (ESInet) • Next-Generation Core Services (NGCS) • Statewide GIS datasets • Data-sharing APIs This allows GA511 to receive standardized. Machine-readable incident data. This RFI is for market research and planning purposes only and does not constitute a solicitation or commitment to procure goods or services. 2. Purpose of the RFI The purpose of this RFI is to: • Identify available NG9-1-1 technologies, platforms, and services • Understand vendor capabilities, experience, and deployment models • Gather information on cost structures, timelines, and implementation considerations • Assess options for interoperability, cybersecurity, and statewide/regional integration • Inform future procurement strategies and budget planning 2 | P a g e 3. Background The Department currently operates an enterprise solution system.
Attachments
Id
47245602
Url
https://ssl.doas.state.ga.us/gpr/downloadAttachment?attachmentId=47245602&sourceSystemType=gpr20
Name
RFI _ Next Generation 9_1_1 Solutions and Ser.pdf
Id
48780422
Url
https://ssl.doas.state.ga.us/gpr/downloadAttachment?attachmentId=48780422&sourceSystemType=gpr20
Name
Vendor QA Response Next Generation Public Saf.pdf
Id
48984085
Url
https://ssl.doas.state.ga.us/gpr/downloadAttachment?attachmentId=48984085&sourceSystemType=gpr20
Name
GDOT_SPR401 _ RFI Addendum.docx
Id
49399032
Url
https://ssl.doas.state.ga.us/gpr/downloadAttachment?attachmentId=49399032&sourceSystemType=gpr20
Name
Q27 Multichannel Agent Summary_ June_July 202.pdf
Id
49399033
Url
https://ssl.doas.state.ga.us/gpr/downloadAttachment?attachmentId=49399033&sourceSystemType=gpr20
Name
Q27_Multichannel Agent Summary_ May 2026.pdf
Id
49399034
Url
https://ssl.doas.state.ga.us/gpr/downloadAttachment?attachmentId=49399034&sourceSystemType=gpr20
Name
RFI Vendor QA PT_2_Response.pdf
Contact Name
Haley Ford
Description
The Georgia Department of Transportation (Department) Transportation Management Center (TMC) is issuing this Request for Information (RFI) to gather information from qualified vendors regarding solutions, services, and implementation strategies for a comprehensive Next Generation 9-1-1 (NG9-1-1) environment that can integrate into the Department Advanced Transportation Management System (ATMS | NaviGAtor).
Category Type
Services / Special Projects
Contact Email
hford1@dot.ga.gov
Contact Phone
(470) 549-6535
Status
Open
Listing
Title
Next Generation Call Center Solution
Status
Open
Approval
A
Ending In
2 days
Noia Days
0
Source Id
gpr20
E Source Id
gpr20
Agency Code
48401
Agency Name
Transportation-2, Department Of
Sole Source
No
Closing Date
Jul 27, 2026
Posting Date
May 14, 2026
Electronic Bid
No
Esource Number
PE-48401-RFI-2026-000000577
Financial Year
2026
Bid Process Type
Request for Information
Closing Date Str
Jul 27, 2026 @ 08:00 AM
Government Type
state
Posting Date Str
May 14, 2026 @ 01:24 PM
Closing Date Sort
1785153600000
Posting Date Sort
1778779467000
Esource Number Key
PE-48401-RFI-2026-000000577
Tooltip Closing Date
Jul 27, 2026 @ 08:00 AM
Tooltip Posting Date
May 14, 2026 @ 01:24 PM
Enriched
Yes
Closing Ms
1785153600000
Posting Ms
1778779467000
Agency Name
Transportation-2, Department Of
Categorized By
llm-nc
Category Label
All Categories
Esource Number
PE-48401-RFI-2026-000000577
Government Type
state
Source System Type
gpr20

Source: Georgia Procurement Registry (solicitation GEORGIA-PE-48401-RFI-2026-000000577), retrieved via the Georgia Procurement Registry (DOAS). View the official posting — always confirm requirements and deadlines with the issuing agency.

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