Georgia · Georgia

UGA Veterinary Teaching Hospital Call Center Software 2.0

Due Aug 4, 2026·7 days left·RenovationView official posting ↗

Issuing agency

University Of Georgia

Method

Competitive Sealed Bid

Description

This Request for Proposals (RFP or Sourcing Event) is being issued to establish a contract with a qualified supplier who will meet the State Entity's needs as described in this Sourcing Event. This RFP process will be conducted to gather and evaluate responses from suppliers for potential award. All qualified suppliers are invited to participate by submitting responses, as further defined below. After evaluating all suppliers' responses received prior to the closing date of this Sourcing Event and following negotiations (if any) and resolution of any contract exceptions, the preliminary results of the Sourcing Event process will be publicly announced, including the names of all participating suppliers and the evaluation results. Subject to the protest process, final contract award(s) will be publicly announced thereafter.
Pursuant to the State Purchasing Act (Official Code of Georgia Annotated 50-5-50 et seq.), this electronic Request for Proposals (eRFP) is being issued to establish a contract with a qualified supplier who will provide a Telephone Software System to the College of Veterinary Medicine Teaching Hospital at the University of Georgia as further described in this eRFP.
The proposed system must support a high-volume call center, with features such as multi-agent handling, customizable phone trees, and advanced call routing to align with hospital operations. This upgrade is essential to improve the efficiency and responsiveness of our communications, ensuring timely support for approximately 10,000 incoming calls per month from animal owners and veterinary professionals at local, regional, and national levels. The goal of this solicitation is therefore to procure a system that can be customized and implemented for the UGA College of Veterinary Medicine Teaching Hospital to accomplish the goals and objectives outlined in our Bid Specifications document.
The University's preferred award structure is a one-year Agency Contract with up to four annual renewals thereafter. This will be a single contract award to the highest scoring responsive and responsible supplier with whom the University can come to agreement on terms

Documents1

Document 1Link

Open

Contact

Name

Tina Brown

tinabrown@uga.edu

Phone

(706) 542-7073

Address

Georgia

Full source recordfrom Georgia Procurement Registry

Title

UGA Veterinary Teaching Hospital Call Center Software 2.0

Detail

Fields

Invite: Invite ' + value.companyName + ' ' + value.contactName + ' '; }); htmlData = htmlData + ' '; showPopup( '', htmlData); } } } else { showPopup( "", "Error in searching vendor contact."); } initiateSelfInvite(); }); } else { showPopup("", "Please enter a valid email address."); } }); $(".attachDownLink").on( "click", function() { $("#attachmentId").val( $(this).attr("data-attachmentId")); $("#sourceSystemType").val( $(this).attr( "data-sourceSystemType")); var requestTime = new Date().getTime(); if (attachmentId && sourceSystemType) { $.post("./downloadAttachment?" + requestTime, { attachmentId : attachmentId, sourceSystemType : sourceSystemType }, function(data) { }); } }); }); UGA Veterinary Teaching Hospital Call Center Software 2.0 Start Date: Jul 15, 2026 @ 11:00 AM ET End Date: Aug 04, 2026 @ 02:00 PM ET Ends In: 11 days Event Details Documents Respond to Event Event Details Event ID Event Type Event Status Purchase Type Category Type Government Type Fiscal Year Agency Site Show Details --> 51800-eRFP-001807-2027 RFP Open Agency Contract Information Technology state 2027 51800 UNIVERSITY OF GEORGIA Buyer Contact: Tina Brown tinabrown@uga.edu +1 706-542-7073 --> Description This Request for Proposals (RFP or Sourcing Event) is being issued to establish a contract with a qualified supplier who will meet the State Entity's needs as described in this Sourcing Event. This RFP process will be conducted to gather and evaluate responses from suppliers for potential award. All qualified suppliers are invited to participate by submitting responses, as further defined below. After evaluating all suppliers' responses received prior to the closing date of this Sourcing Event and following negotiations (if any) and resolution of any contract exceptions, the preliminary results of the Sourcing Event process will be publicly announced, including the names of all participating suppliers and the evaluation results. Subject to the protest process, final contract award(s) will be publicly announced thereafter. Pursuant to the State Purchasing Act (Official Code of Georgia Annotated 50-5-50 et seq.), this electronic Request for Proposals (eRFP) is being issued to establish a contract with a qualified supplier who will provide a Telephone Software System to the College of Veterinary Medicine Teaching Hospital at the University of Georgia as further described in this eRFP. The proposed system must support a high-volume call center, with features such as multi-agent handling, customizable phone trees, and advanced call routing to align with hospital operations. This upgrade is essential to improve the efficiency and responsiveness of our communications, ensuring timely support for approximately 10,000 incoming calls per month from animal owners and veterinary professionals at local, regional, and national levels. The goal of this solicitation is therefore to procure a system that can be customized and implemented for the UGA College of Veterinary Medicine Teaching Hospital to accomplish the goals and objectives outlined in our Bid Specifications document. The University's preferred award structure is a one-year Agency Contract with up to four annual renewals thereafter. This will be a single contract award to the highest scoring responsive and responsible supplier with whom the University can come to agreement on terms NIGP Codes Code

Contact Name

Tina Brown

Description

This Request for Proposals (RFP or Sourcing Event) is being issued to establish a contract with a qualified supplier who will meet the State Entity's needs as described in this Sourcing Event. This RFP process will be conducted to gather and evaluate responses from suppliers for potential award. All qualified suppliers are invited to participate by submitting responses, as further defined below. After evaluating all suppliers' responses received prior to the closing date of this Sourcing Event and following negotiations (if any) and resolution of any contract exceptions, the preliminary results of the Sourcing Event process will be publicly announced, including the names of all participating suppliers and the evaluation results. Subject to the protest process, final contract award(s) will be publicly announced thereafter. Pursuant to the State Purchasing Act (Official Code of Georgia Annotated 50-5-50 et seq.), this electronic Request for Proposals (eRFP) is being issued to establish a contract with a qualified supplier who will provide a Telephone Software System to the College of Veterinary Medicine Teaching Hospital at the University of Georgia as further described in this eRFP. The proposed system must support a high-volume call center, with features such as multi-agent handling, customizable phone trees, and advanced call routing to align with hospital operations. This upgrade is essential to improve the efficiency and responsiveness of our communications, ensuring timely support for approximately 10,000 incoming calls per month from animal owners and veterinary professionals at local, regional, and national levels. The goal of this solicitation is therefore to procure a system that can be customized and implemented for the UGA College of Veterinary Medicine Teaching Hospital to accomplish the goals and objectives outlined in our Bid Specifications document. The University's preferred award structure is a one-year Agency Contract with up to four annual renewals thereafter. This will be a single contract award to the highest scoring responsive and responsible supplier with whom the University can come to agreement on terms

Category Type

Information Technology

Contact Email

tinabrown@uga.edu

Contact Phone

(706) 542-7073

Status

Open

Listing

Title: UGA Veterinary Teaching Hospital Call Center Software 2.0
Status: Open
Approval: A
Ending In: 11 days
Noia Days: 0
Source Id: jag
E Source Id: gpr
Agency Code: 51800
Agency Name: University Of Georgia
Sole Source: No
Closing Date: Aug 4, 2026
Posting Date: Jul 15, 2026
Electronic Bid: Yes
Esource Number: 51800-eRFP-001807-2027
Financial Year: 2027
Bid Process Type: Request for Proposal
Closing Date Str: Aug 04, 2026 @ 02:00 PM
Government Type: state
Posting Date Str: Jul 15, 2026 @ 11:00 AM
Closing Date Sort: 1785866400000
Posting Date Sort: 1784127600000
Esource Number Key: 51800-eRFP-001807-2027
Tooltip Closing Date: Aug 04, 2026 @ 02:00 PM
Tooltip Posting Date: Jul 15, 2026 @ 11:00 AM

Enriched

Yes

Closing Ms

1785866400000

Posting Ms

1784127600000

Agency Name

University Of Georgia

Categorized By

llm-nc

Category Label

All Categories

Esource Number

51800-eRFP-001807-2027

Government Type

state

Source System Type

jag

Source: Georgia Procurement Registry (solicitation GEORGIA-51800-eRFP-001807-2027), retrieved via the Georgia Procurement Registry (DOAS). View the official posting — always confirm requirements and deadlines with the issuing agency.

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