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California · Sacramento, CA

IFB FTB-2627-76 Genesys Software Subscriptions and Application Support Services

Due Aug 17, 2026·19 days left·General ConstructionView official posting ↗
Issuing agency
California — Franchise Tax Board
Method
Invitation for Bid
Category
Business function specific software - Helpdesk or call center software; Computer services - Internet services - Application service providers
PIN
0000039691
Location
Sacramento, CA
Posted
Jul 10, 2026
Takeaways by LightRFP AI

Generate a quick AI overview of this bid, pulled from its details and the attached documents.

Description

The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services (i.e. Professional Services) in support for FTB's Enterprise Service Platform II Contact Cener Platform (CCP). Last Day to Submit Final Bids is July 14, 2026, by 5:00 PM Pacifc Time. The Event End Date of August 17, 2026, allows FTB to post the Notice of Intent to Award on this advertisement.

Sell Event / RFx · Event version 1 · Department: Franchise Tax Board · Event ID: 0000039691

UNSPSC categories:

  • 43231501 Business function specific software - Helpdesk or call center software
  • 81112106 Computer services - Internet services - Application service providers

Contact

Name
Tanita Guereca
Phone
916/845-7199
Address
Sacramento, CA
Full source recordfrom Cal eProcure
Row
Dept
Franchise Tax Board
Name
IFB FTB-2627-76 Genesys Software Subscriptions and Application Support Services
Status
Posted
Event Id
0000039691
End Date Raw
08/17/20265:00PM PDT
Detail
Bu
7730
Format
Sell Event / RFx
Unspsc
Code
43231501
Description
Business function specific software - Helpdesk or call center software
Code
81112106
Description
Computer services - Internet services - Application service providers
Version
1
End Date Raw
08/17/2026 5:00PM PDT
Pub Date Raw
06/30/2026 5:00PM PDT
Contact Name
Tanita Guereca
Description
The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services (i.e. Professional Services) in support for FTB's Enterprise Service Platform II Contact Cener Platform (CCP). Last Day to Submit Final Bids is July 14, 2026, by 5:00 PM Pacifc Time. The Event End Date of August 17, 2026, allows FTB to post the Notice of Intent to Award on this advertisement.
Contact Email
tanita.guereca@ftb.ca.gov
Contact Phone
916/845-7199
Categorized By
llm-nc

Source: Cal eProcure (event CAL_EPROCURE-0000039691), retrieved via California's Cal eProcure statewide procurement portal. View the official posting — always confirm requirements and deadlines with the issuing agency.

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