Federal · SAM.gov · Palo Alto, CA

Telephone Operator/Switchboard Services - VA Palo Alto Health Care System

Due Aug 10, 2026·12 days left·General ConstructionView official posting ↗

Issuing agency

Department of Veterans Affairs

Method

Solicitation

Description

Contractor to provide thirteen (13) telephone operator / switchboard operators for VA Palo Alto Health Care System (VAPAHCS). Reference solicitation and performance work statement.

This listing has limited details available. Please refer to the official posting for full scope, bonding requirements, submission instructions, and other bid details.

Documents4

Attachment 2 - Quality Assurance Surveillance Plan.pdfPDF

Preview Download

Past Performance Survey.docxDOCX

Preview Download

P07 WD 2015-5641.pdfPDF

Preview Download

S02 36C26126Q0978 Palo Alto.pdfPDF

Preview Download

Contact

Name

Maricela.Berrones-Gauger@va.gov

maricela.berrones-gauger@va.gov

Phone

(559) 225-6100

Address

Palo Alto, CA

Full source recordfrom SAM.gov

Hit

5e1bec3be5134777b947e9bd31eaf3f6

Type

Code: o
Value: Solicitation

Type

opportunity

Award

Awardee

Title

Telephone Operator/Switchboard Services - VA Palo Alto Health Care System

R Score

Is Active

Yes

Is Canceled

Publish Date

Jul 28, 2026

Descriptions

Content: <p>Contractor to provide thirteen (13) telephone operator / switchboard operators for VA Palo Alto Health Care System (VAPAHCS). Reference solicitation and performance work statement. </p>
Last Modified Date: Jul 28, 2026

Modified Date

Jul 28, 2026

Response Date

Aug 10, 2026

Modifications

Count: 1

Parent Notice Id

f69244cb49d64893a14a73bbdd7e8951

Response Time Zone

America/Los_Angeles

Response Date Actual

Aug 10, 2026

Solicitation Number

36C26126Q0978

Organization Hierarchy

Code

3600

Name

VETERANS AFFAIRS, DEPARTMENT OF

Type

DEPARTMENT

Level

Status

active

Address

Country: "US"

Organization Id

100006568

Code

3600

Name

VETERANS AFFAIRS, DEPARTMENT OF

Type

AGENCY

Level

Status

active

Address

Organization Id

300000214

Code

36C261

Name

261-NETWORK CONTRACT OFFICE 21 (36C261)

Type

OFFICE

Level

Status

active

Address

Zip: "95655"
City: "MATHER"
State: "CA"
Country: "USA"
Street Address: "10535 HOSPITAL WAY"

Organization Id

100163852

Type

Solicitation

Title

Telephone Operator/Switchboard Services - VA Palo Alto Health Care System

Active

Yes

Detail

Type

Naics

Code: 561421
Type: primary

Title

Telephone Operator/Switchboard Services - VA Palo Alto Health Care System

Archive

Date: Aug 25, 2026
Type: auto15

Version

Permissions

IVL

Read: Yes
Create: Yes
Delete: Yes
Update: Yes

Solicitation

Set Aside

SDVOSBC

Deadlines

Response: Aug 10, 2026
Response Tz: America/Los_Angeles

Organization Id

100163852

Point Of Contact

Type: primary
Email: maricela.berrones-gauger@va.gov
Phone: 559-225-6100
Title: Mariela Berrones-Gauger
Full Name: Maricela.Berrones-Gauger@va.gov

Classification Code

R426

Place Of Performance

City

Code: 55282
Name: Palo Alto

State

Code: CA
Name: California

Country

Code: USA
Name: UNITED STATES

Solicitation Number

36C26126Q0978

Additional Reporting

none

Ui Link

https://sam.gov/opp/5e1bec3be5134777b947e9bd31eaf3f6/view

History

Links

Self

Href: https://86samdotgovopportunitiesmodern.prod.apps-internal.prod-iae.bsp.gsa.gov/opps/v2/opportunities/5e1bec3be5134777b947e9bd31eaf3f6/history{?postedFrom}
Templated: Yes

History

Index: 5
Title: Telephone Operator/Switchboard Services - VA Palo Alto Health Care System
Latest: 1
Deleted: 0
Action Date: 2026-07-28T21:44:49.692+00
Action Type: publish
Posted Date: 2026-07-28T21:44:49.69+00
Request Type: modify
Cancel Notice: 0
Archive Notice: 0
Opportunity Id: 5e1bec3be5134777b947e9bd31eaf3f6
Procurement Type: o
Solicitation Number: 36C26126Q0978
Parent Opportunity Id: f69244cb49d64893a14a73bbdd7e8951
Related Opportunity Id: 6edb24716b864133885a3337b00a30e8

Index: 4
Title: Telephone Operator/Switchboard Services - VA Palo Alto Health Care System
Latest: 0
Deleted: 0
Action Date: 2026-07-23T20:43:44.996+00
Action Type: publish
Posted Date: 2026-07-23T20:43:44.992+00
Request Type: submit
Cancel Notice: 0
Archive Notice: 0
Opportunity Id: f69244cb49d64893a14a73bbdd7e8951
Procurement Type: o
Solicitation Number: 36C26126Q0978
Related Opportunity Id: 6edb24716b864133885a3337b00a30e8

Index: 3
Title: R426--Telephone Operator/Switchboard Services
Latest: 1
Deleted: 0
Action Date: 2026-06-17T03:55:49.073158+00
Action Type: publish
Posted Date: 2026-05-21T22:18:39.953+00
Request Type: submit
Cancel Notice: 0
Archive Notice: 1
Opportunity Id: 6edb24716b864133885a3337b00a30e8
Procurement Type: r
Solicitation Number: 36C26126Q0747

Base Type

Solicitation

Notice Id

5e1bec3be5134777b947e9bd31eaf3f6

Naics Code

561421

Resources

Attachments

Name: "Attachment 2 - Quality Assurance Surveillance Plan.pdf"
Size: 129653
Type: "file"
Mime Type: ".pdf"
File Exists: "1"
Posted Date: "2026-07-28T21:44:49.69+00:00"
Resource Id: "18a4252af20d45138927f7397e495f2a"
Access Level: "public"
Deleted Flag: "0"
Access Status: "public"
Attachment Id: "58c72ac4b0b844ee846333aecf87a1fb"
Explicit Access: "0"
Attachment Order: 4
Export Controlled: "0"

Name: "Past Performance Survey.docx"
Size: 14233
Type: "file"
Mime Type: ".docx"
File Exists: "1"
Posted Date: "2026-07-28T21:44:49.69+00:00"
Resource Id: "cea2533c5a2e49adbcac8098c4600ebf"
Access Level: "public"
Deleted Flag: "0"
Access Status: "public"
Attachment Id: "bf914d7b121a4d4997d1c1aeaa78b431"
Explicit Access: "0"
Attachment Order: 3
Export Controlled: "0"

Name: "P07 WD 2015-5641.pdf"
Size: 1084901
Type: "file"
Mime Type: ".pdf"
File Exists: "1"
Posted Date: "2026-07-28T21:44:49.69+00:00"
Resource Id: "67ca88e5dd694db1951a35737cc92e80"
Access Level: "public"
Deleted Flag: "0"
Access Status: "public"
Attachment Id: "a0de88f34db54d678c8216c1bfece2fc"
Explicit Access: "0"
Attachment Order: 2
Export Controlled: "0"

Name: "S02 36C26126Q0978 Palo Alto.pdf"
Size: 711695
Type: "file"
Mime Type: ".pdf"
File Exists: "1"
Posted Date: "2026-07-23T20:43:44.992+00:00"
Resource Id: "33d0273c82614bb19d0c34e4e7625ae0"
Access Level: "public"
Deleted Flag: "0"
Access Status: "public"
Attachment Id: "c154db4d242b4844b669b668e6da7e4a"
Explicit Access: "0"
Attachment Order: 1
Export Controlled: "0"

Opportunity Id

5e1bec3be5134777b947e9bd31eaf3f6

Department

DEPARTMENT OF VETERANS AFFAIRS

Posted Date

Jul 28, 2026

Detail Fetched

Yes

Resource Links

https://sam.gov/api/prod/opps/v3/opportunities/resources/files/18a4252af20d45138927f7397e495f2a/download?fn=Attachment%202%20-%20Quality%20Assurance%20Surveillance%20Plan.pdf, https://sam.gov/api/prod/opps/v3/opportunities/resources/files/cea2533c5a2e49adbcac8098c4600ebf/download?fn=Past%20Performance%20Survey.docx, https://sam.gov/api/prod/opps/v3/opportunities/resources/files/67ca88e5dd694db1951a35737cc92e80/download?fn=P07%20WD%202015-5641.pdf, https://sam.gov/api/prod/opps/v3/opportunities/resources/files/33d0273c82614bb19d0c34e4e7625ae0/download?fn=S02%2036C26126Q0978%20Palo%20Alto.pdf

History Fetched

Yes

Point Of Contact

Type: primary
Email: maricela.berrones-gauger@va.gov
Phone: 559-225-6100
Title: Mariela Berrones-Gauger
Full Name: Maricela.Berrones-Gauger@va.gov

Description Text

Contractor to provide thirteen (13) telephone operator / switchboard operators for VA Palo Alto Health Care System (VAPAHCS). Reference solicitation and performance work statement.

Resources Fetched

Yes

Response Dead Line

Aug 10, 2026

Full Parent Path Name

DEPARTMENT OF VETERANS AFFAIRS.DEPARTMENT OF VETERANS AFFAIRS.261-NETWORK CONTRACT OFFICE 21 (36C261)

Place Of Performance

City

Code: 55282
Name: Palo Alto

State

Code: CA
Name: California

Country

Code: USA
Name: UNITED STATES

Solicitation Number

36C26126Q0978

Source: SAM.gov (notice 5e1bec3be5134777b947e9bd31eaf3f6), retrieved via the SAM.gov Get Opportunities API. View the official posting — always confirm requirements and deadlines with the issuing agency.

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